Service Manager

Position Description

Our Co-operative
Ata whakaarohia tō āpōpō | Imagine Tomorrow with Us
At Te Mātāpuna Fonterra, we want everyone to feel they can be themselves.

Whether you're early in your career or ready for your next step, Fonterra offers a unique opportunity to grow with a global dairy co-operative that values care, collaboration, and contribution.

Owned by New Zealand dairy farmers and supported by a dedicated team, we are all working together to create a better future. Imagine tomorrow with us, where your career can grow, and you can create positive change.

He kupu mō mātou | About us
Our Clandeboye site is Fonterra's largest manufacturing site, with 11 plants processing, at peak up to 13 million litres of milk per day through some of the biggest dryers & innovative plants in the world. We employ over 1,200 people across the value stream all bringing a diverse range of skills, expertise and thought to our operation.

Mō tēnei tūranga | About the Opportunity
We are seeking an experienced and motivated Fleet Service Workshop Manager to lead our workshop operations to ensure the highest standards of service for our fleet. This is a hands-on leadership role where you'll manage a skilled team, oversee maintenance schedules, and drive operational excellence maintaining 79 trucks and trailer units for Fonterra's largest transport depot. Your work is critical — keeping our fleet-maintained means keeping the wheels turning and the milk flowing for the region.

In This Role Your Key Responsibilities Will Include

• Manage day-to-day workshop operations, ensuring efficiency and safety.
• Lead and develop a team of heavy fleet service technicians
• Oversee preventative maintenance and repair schedules for our fleet of tankers and trailers
• Monitor quality control and compliance with industry standards.
• Manage budgets, inventory, and supplier / vendor relationships.
• Implement continuous improvement initiatives to optimize performance.

This is a full-time permanent position working Monday to Friday days.

Mōu | About You
You're not just a manager—you're a leader who thrives in a fast-paced, dynamic environment. You know how to inspire and motivate your team to deliver exceptional results. You'll know what to prioritise, when and you'll be confident making decisions, solving problems, and driving change.

• Hands-on, proven experience running a workshop or fleet management — you know the ins and outs of a workshop operation and what it takes to keep everything running smoothly.
• Exposure to leading and managing a unionised workforce, with the ability to build strong relationships and maintain a positive, collaborative environment.
• Strong leadership, communication and people skills - you know how to engage, coach and empower with a track record of building high-performing teams and taking others on the journey with you.
• Excellent knowledge of vehicle maintenance and repair processes.
• Ability to set, manage and meet budgets and operational KPIs.
• Strong problem-solving and organizational skills.
• Industry experience - you'll have experience in or knowledge of Heavy Fleet Servicing, Automotive Engineering, or Manufacturing Maintenance
• You will be confident using various computer systems including maintenance management systems, reporting tools and digital workflows to keep operations efficient

This is an exciting opportunity to take the next step in your career and be part of shaping the future of our fleet operations. Imagine tomorrow—where your leadership drives innovation, efficiency, and reliability for a crticial piece in keeping our operations turning.

Ngā Aura | Our Values
At Fonterra, our values of Good Together, Better Every Day, and Every Drop Counts, are for everyone – no matter your background, identify or experience. These values guide us in delivering exceptional outcomes for our farmers, customers, communities, and each other. Discover how your values align with ours by taking our Values Quiz

Tā mātou oati | Our Commitment to You
We care for our people globally. Our comprehensive benefits support your well-being, development, and work-life balance:

• Fair and equitable pay
• Health and well-being programs (medical, mental health support)
• Professional development opportunities
• Career growth support
• Work-life balance options (flexible/hybrid working where possible)
• Employee recognition
• Support for community involvement and cultural connection

To learn more, visit Fonterra Careers

Ngā Mahi | A Career of Opportunities
At Te Mātāpuna Fonterra, we are inspired by purpose and guided by our principles and values. Together, we create goodness for generations and make a global impact at a local level. As part of our Co-operative, you are an everyday creator, imagining what Fonterra, dairy, and you can be here.

Tātou Tātou | Join Us
Does this sound good to you? Come join our whānau - bring your whole self, and let's solve for better together.

You, me, us together, Tātou, tātou.
He Wāhi mō te Katoa | Together, we're shaping a future of inclusion.
Inclusion is key to our Co-operative. We're building a team that reflects the diverse world we live in, believing it drives better decisions and innovation.

We welcome applications from all backgrounds (ethnicities, genders, identities, orientations, ages, abilities, neurotypes, cultures, religions).

Even if you don't meet every requirement listed, we encourage you to apply; we value your potential and growth.
If you face accessibility issues or need accommodations during the process, please contact your recruiter. We ensure fair participation, allowing you to be at your best. Tātou, tātou.

Applications close at midnight on
Sunday 14th December 2025.