Airline Support Specialist

1 day ago

Mangere, New Zealand Madison Recruitment Limited Full time

We are currently seeking an Airline Support Specialist to join our client who is a global leader for crew accommodation solutions. Their technology platform streamlines the entire crew planning process, making day-to-day operations more efficient and elevating the crew layover experience.

As an Airline Support Specialist, you will be responsible for providing exceptional customer service to our airline partners and passengers. This is a reactive role where you will need to be engaged, and a self-starter.

Day to day responsibilities:

  • Provide assistance and support to our airline partners and their passengers
  • Manage flight disruptions, including rebooking, schedule changes, and cancellations
  • Communicate effectively with airline partners and passengers to provide updates and information
  • Work with other departments to ensure smooth operations and prompt resolutions
  • Maintain accurate records and documentation of all interactions and transactions

Days & Hours:Full time, 40 hours per week. Rotating rosters 4 days on, 4 days off, between 12pm – 10pm.

Flexibility to work overtime and on public holidays is required.

About You:To be successful in this role, you will have...

  • 1-2 years' experience in the airline, travel, or hotel industry / hospitality industry
  • Experience in a fast-paced customer service environment
  • Excellent communication and interpersonal skills
  • Ability to work independently and as part of a team
  • Strong problem-solving and decision-making skills
  • Flexibility to work various shifts, including weekends and holidays
  • Strong technical capabilities and the ability to pick up new systems quickly
  • Clear credit history

Benefits:

Work for a well-known global brand in frontline customer service

  • Ongoing learning and development opportunities available
  • Complimentary and confidential EAP services
  • Access to global hotel industry discounts

This is an opportunity not to be missed so if you are ready for your next challenge, click APPLY today

Please note: To be considered for this opportunity you MUST be currently residing in Auckland, New Zealand with the eligibility to work full time.

  • Inbound Specialist

    2 days ago

    Mangere East, New Zealand WWNZ SUPPORT Full time

    **We are Woolworths Group** We are Woolworths Group. 200,000+ bright minds, passionate hearts, and unique perspectives across Australia and New Zealand. Connected by a shared Purpose - 'to create better experiences together for a better tomorrow'. That Purpose fuels our ambition to explore new ideas, make brave commitments, and innovate better ways to meet...

  • Labour Standards Specialists

    1 week ago

    Mangere East, New Zealand WWNZ SUPPORT Full time

    **We are Woolworths Group** We are Woolworths Group. 200,000+ bright minds, passionate hearts, and unique perspectives across Australia and New Zealand. Connected by a shared Purpose - 'to create better experiences together for a better tomorrow'. That Purpose fuels our ambition to explore new ideas, make brave commitments, and innovate better ways to meet...

  • Flow Specialist

    6 days ago

    Mangere East, New Zealand COUNTDOWN NZ SUPPORT Full time

    **Ready to make an impact? We are!** Countdown is New Zealand’s leading supermarket brand and digital retailer, serving more than 3 million customers every week. We’re committed to providing our customers with the best fresh, value and convenience, so they’ll enjoy the best overall shopping experience in store or online. **About the Role | Mō te...

  • Operations Support Analyst

    6 days ago

    Mangere East, New Zealand COUNTDOWN NZ SUPPORT Full time

    Be the go to person to provide solutions and deliver an excellent experience - Involvement in new initiatives and roll outs of new technologies **Ready to make an impact? We are! We’re a squad made up of Developers, Testers, Specialists and BAs who call ourselves the Optimists. Our squads main mission is to manage all aspects of support for our online...

  • Store Office Support Specialist

    2 weeks ago

    Mangere, New Zealand Foodstuffs North Island Full time

    **About the role** As Store Office Support Specialist, you’ll be the go-to person for questions and queries for store office staff, providing proactive support for a range of office processes. No two days will be the same with plenty of variety and challenge! This is a fixed term opportunity to assist the team through the busy lead up to the holiday...

  • Injury Prevention Specialist

    2 weeks ago

    Mangere East, New Zealand COUNTDOWN NZ SUPPORT Full time

    **Ready to make an impact?** We’re looking for an Injury Prevention Specialist to join our Safety team here in Aotearoa reporting to our Safety Engineering - Capability Lead in this 2 year fixed term capacity. Joining our team you’ll take accountability for developing and implementing prevention programs and initiatives to reduce the risk of work...

  • Test Specialist

    6 days ago

    Mangere, New Zealand Foodstuffs North Island Full time

    **About Foodies** You know New World, PAK’nSAVE and Four Square right? That’s us! We are one of NZ’s biggest companies (25,000 employees), you just don’t know it, because in true Kiwi style - we are humble about it (apart from right now maybe)! Our Support Centre is 1,000 people strong, which includes 300+ IT employees, who all play a vital role in...

  • Clinical Nurse Specialist

    1 day ago

    Mangere, New Zealand Turuki Health Care Full time

    Clinical Nurse Specialist – Start Well MāngereTuruki Health Care is a kaupapa Māori organisation delivering integrated health and social services across the Tāmaki Makaurau region. We provide quality, accessible, and affordable healthcare and support to whānau.Te whiwhinga mahi - The Opportunity Do you love working in paediatrics and have a heart for...

  • Produce Returnable Packaging Specialist

    2 weeks ago

    Mangere, New Zealand Foodstuffs North Island Full time

    **Produce Returnable Packaging Specialist** *** Be part of our Supply Chain Transport Planning & Optimisation team as the Produce Returnable Packaging Specialist. You’ll be part of the team that makes sure we warehouse and deliver goods efficiently from our distribution centres to our stores - think PAKnSAVE, Four Square and New World. Your role will be...

  • Changeover Specialist

    6 days ago

    Mangere, New Zealand Synlait Full time

    **About Us** Synlait is a dynamic, purpose-led milk nutrition company that is Doing Milk Differently for a Healthier World! We’re shifting perceptions and driving value through new thinking, and a new attitude. We combine expert farming with state-of-the-art processing to produce a range of nutritional milk products for our global customers. **The...