Systems Support Technician

Company :

In New Zealand, Sime Motors imports, distributes, sells and services a wide range of the world's premium truck, transport and passenger vehicle brands. We also offer used vehicles and leasing solutions. Our New Zealand group represents over 22 brands and employs 1000 people. Together, we deliver the best products and solutions to help New Zealand move and develop. 

About the role

The ideal candidate will already have experience in a Service Desk environment. You will work closely with the Service Desk Manager and other members of the IT team & vendors to support, administer, and maintain IT services and applications. You must bring technical expertise and the ability to quickly assess a situation to resolve IT issues or escalate when needed for the employees across the business units.

What We're Looking For

We're seeking a proactive, customer-focused IT professional with 1–3 years of service desk experience. You'll bring strong diagnostic skills, clear communication, and the ability to build rapport across all levels of the business to join our Digital Technology team in Auckland. As a Technology Support Analyst, you will be the first point of contact for all Digital support issues/requests, helping to keep our operations running smoothly.

What You Will Do

• Provide 1st & 2nd level technical support to end-users, respond to IT incidents and service requests, prioritise, escalate, troubleshoot hardware, software, network, and application-related issues effectively (D365 & Autoline)
• Retain ownership of incidents and requests from start to finish, tracking, reporting, and ensuring resolution in a timely manner.
• Provide excellent customer service and technical support via phone, email, teams, face to face and our service portal
• Manage ITSM platform tickets, ensuring accuracy and timely resolution and providing clear, empathetic communication with end users. 
• Capture, document, and utilize knowledge to resolve incidents and service requests as quickly as possible.
• Collaborate with internal teams and external vendors.

What You Will Bring:

• Tertiary qualification in Information Technology, Business or equivalent
• Technical knowledge of operating systems, IT infrastructure, software applications.
• A deep understanding of IT support environment – previous experience in a Service Desk or IT Support role will be highly beneficial.
• Problem-solving skills around analysing issues, critical thinking, creativity, and finding solutions quickly
• Strong troubleshooting and analytical abilities – a methodical approach to identifying, diagnosing, and resolving IT incidents.
• Proficiency with Microsoft Technologies (Azure AD, Teams, SharePoint, Intune) and ITSM tools, ticketing systems for tracking and managing user support requests and incidents.
• Strong communication skills – the ability to communicate clearly, professionally, and effectively with all levels of the organisation.
• Customer service mindset, showing empathy, patience, and professionalism to deliver a positive experience for each user.

 What We Can Offer You

We offer company benefits including a competitive salary (reviewed annually), a comprehensive privileges programme, training and development opportunities, and special leave allowances to support a healthy work-life balance.

We're proud of our team culture because it's built on a desire for everybody to fulfil their potential. If you're up for a challenging and rewarding IT role with room to grow, apply now.

You'll be based in our Newmarket/Ellerslie/Wiri/East Tamaki office, working 40 hours Monday-Friday between the hours of 7.00am and 5.30pm. 

To learn more about us visit  or email  for more information. The recruitment process involves reference checks and right to work checks.