Service Manager

3 days ago

Dunedin, Otago, New Zealand Looking out for people Full time NZ$80,000 - NZ$120,000 per year


Lead from the front. Own the outcomes. Grow a winning team.

Are you ready to step into a leadership role where your decisions matter, your team respects you, and your results drive real business growth?

Our client is on the hunt for a high-performing Service Manager to take the reins of their Dunedin-based plumbing division — a thriving arm of a respected nationwide business. This is a chance to shape a team, elevate performance, and deliver exceptional results. 

This is a leadership role with full responsibility for team performance, customer satisfaction, and commercial outcomes.

The Dunedin service team plays a critical role in delivering plumbing solutions to a loyal and growing base of domestic and light commercial clients. With a great reputation already in place, we're looking for someone who can bring fresh thinking, confident leadership, and a clear operational focus to take the business unit to the next level.

What is the opportunity?

You'll be leading a team of skilled tradespeople and office based-staff, keeping things sharp, focused, and firing on all cylinders. You'll be responsible for:

  • Driving operational excellence – from daily workflow to long-term strategy
  • Owning financial performance – budgets, margins, and commercial smarts
  • Building and strengthening client relationships – Maintaining trusted relationships with existing clients while identifying and pursuing growth opportunities
  • High standards of workmanship - inspire pride, productivity, and accountability
  • Championing health, safety, and wellbeing – because people come first

     

Who are we after?

You're not just a manager – you're a leader. You know how to motivate, strategise, and roll your sleeves up when needed. Maybe you've led a plumbing team before or another trade, either way, you know how to run a tight, successful operation. While a plumbing qualification would be beneficial, it's not essential — what matters is your experience managing technical or trade-based teams and your confidence in leading a business unit.

You'll also bring:

  • Solid experience in team leadership and operational management
  •  Confidence with numbers, systems, and commercial decisions
  •  A natural ability to influence and communicate across all levels – from toolbox and onsite meetings to client briefings.
  • A hands-on mindset – you're comfortable on job sites and in the boardroom

Why this role? 

Are you ready for more, more challenge, more impact? This is an opportunity to grow a respected local team into something even greater.

This is your opportunity to lead with purpose, build on a winning culture, and drive real results in a division with momentum.

If this an opportunity you are interested in discussing further, please touch base with Lila at Extrastaff on for a confidential discussion or email  

You will need to have NZ working rights to be a successfull applicant for this position. 


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