Senior Personal Lines Broker

Indulge your passion for problem-solving and embrace the thrill of addressing risk head-on at Gallagher's global brokerage team. Join a family of diverse minds, united by a relentless pursuit of excellence. As part of our team, you'll be the architect of protection, safeguarding businesses and empowering their ambitions. Together, we'll build a legacy of trust and triumph in the dynamic world of risk management.

We believe that every candidate brings something special to the table, including you So, even if you feel that you're close but not an exact match, we encourage you to apply.

About the role:

We are looking for a Senior Personal Lines Broker to join our vibrant team in Wellington. In this role, you will focus on delivering expert advice and tailored personal lines insurance solutions to ensure our clients are adequately protected to navigate any insurable event with confidence.

You will manage a dedicated personal lines insurance portfolio, provide exceptional service and resolve complex insurance inquiries. Additionally, you will drive growth through new business opportunities, foster strong client relationships, and champion the delivery of outstanding client outcomes.

This is a desk-based position where client relationships are primarily built and maintained through phone and email communications. If you're passionate about delivering expert insurance solutions and building lasting client trust, we'd love to hear from you

Key responsibilities for the role include:

• Champion our values through actions that help the business achieve its mission, to position our clients to financially survive any insurable event

• High level end to end servicing of dedicated client portfolio of high value and/or more complex clients including renewals, new business, alterations and endorsements

• Manage and resolve technical client enquiries for personal lines insurance (cover queries, policy amendments) and coach and develop peers to increase overall team technical capabilities

• Advocate for our clients with the claims team as appropriate to manage the claims process ensuring that claims are processed in an efficient and timely manner to provide an excellent service level to our clients

• Assist team with more complex claims and provide clients with timely and accurate updates on personal lines insurance claims

• Contribute to annual budget planning for your portfolio and focus on exceeding personal targets/budgets

• Maintain and develop technical knowledge and understanding of our clients' personal lines insurance needs to provide expert tailored advice

• Proactively develop and maintain strong client relationships to ensure trust and brand loyalty exists, ensuring Gallagher's brand remains front of mind with our customers

• Generate growth within the existing portfolio and new business opportunities

• Setting up new policies, arranging finance agreements and collecting premiums within the required timeframe

• Coach, train and mentor peers and new team members to develop their knowledge and capabilities.

• Mitigate Professional Indemnity exposure through adherence to best practice, internal guidelines and FSLAA regulations

• Champion the peer review process through active participation and coaching of peers

What we're looking for:

• Experienced domestic broker with demonstrated technical and industry knowledge

• The ability to build and maintain enduring relationships with customers through email and phone contact

• A demonstrated in-depth understanding of New Zealand insurance policies and regulations

• Experience in developing new business opportunities

• Competent/advanced user of Microsoft Office

• Holds a Certificate in Financial Services (NZQA Level 5)

Why Join us?

• Be part of a globally recognized and respected organization.

• Work in a supportive and inclusive environment that values your expertise.

• Access to ongoing training, development programs, and career advancement opportunities.

• Competitive compensation package, including benefits and performance incentives.

• The opportunity to make a meaningful impact by helping clients protect what matters most.

We make success happen. We are stronger as one team and together we continually strive to make a difference, whether it's for our clients, our colleagues or our communities. Our shared values are core to our culture and are reflected in everything we do, as set out in The Gallagher Way.

How to apply:

Click the "quick apply" button above, or for more information contact our friendly recruitment team via email at  

Please note only candidates who have the right to work in New Zealand will be considered.

We value inclusion and diversity

Inclusion and diversity (I&D) is a core part of our business, and it's embedded into the fabric of our organization. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work.

Gallagher embraces our employees' diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest.

We know you'll really enjoy being part of our professional, close-knit team.  As part of the Global Gallagher group of companies, we have scale and multi-national reach with a Kiwi feel.

Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, color, religion, creed, gender (including pregnancy status), sexual orientation, gender identity (which includes transgender and other gender non-conforming individuals), gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected (herein referred to as "protected characteristics") by applicable federal, state, or local laws.

Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business.