Account Manager

4 days ago

Auckland CBD, New Zealand NCP Trading Ltd Full time

Account Manager

Location: Auckland

Company: NCP Trading Limited

About Us

At NCP Trading Limited, we specialise in providing comprehensive construction, project management, and property maintenance solutions across New Zealand. Our success is built on strong relationships, quality service, and a commitment to exceeding client expectations. We are now seeking a dedicated Account Manager (Customer Service Manager) to join our team and lead our client service operations.

About the Role

This role is responsible for overseeing customer service activities, managing client relationships, and ensuring smooth communication between our clients, internal departments, and project teams. You will plan and administer customer service programs, follow up on after-sales service, and support business improvement initiatives.

Although we don't operate a large call centre, the role involves regular communication with clients and service partners via phone and email to ensure a high standard of customer satisfaction and operational efficiency.

Key Responsibilities


• Develop and review policies, programs, and procedures relating to customer relations and service delivery.


• Ensure operational efficiency in all customer communication and service processes, including timely responses to enquiries and issues.


• Provide direction, support, and performance feedback to customer service staff.


• Assist with recruitment, training, and professional development of team members.


• Plan and implement after-sales follow-up programs to monitor customer satisfaction and service outcomes.


• Liaise with internal departments, service agents, and customers to identify needs and align solutions with client expectations.


• Manage customer data, service documentation, and reporting to improve transparency and efficiency.


• Contribute to continuous improvement initiatives based on customer feedback and performance analysis.

Skills and Experience Required


• A tertiary qualification (minimum diploma level) in business, management, or a related field.

– OR at least three years of relevant customer service management experience may substitute for formal qualifications.


• Strong leadership and communication skills.


• Proven experience in customer relations or account management within construction, property, or service-based industries.


• Excellent problem-solving and organisational abilities.


• Proficiency in MS Office and CRM systems.


• A customer-focused attitude with the ability to manage multiple clients and priorities.

What We Offer


• A supportive and collaborative work environment.


• Opportunities for professional growth within a dynamic organisation.


• Competitive salary commensurate with experience.

How to Apply

If you're passionate about delivering outstanding customer service and building long-term client relationships, we'd love to hear from you.

Please apply via Seek with your CV and a brief cover letter. Only shortlisted candidates will be contacted.

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