Senior Case Manager

2 weeks ago

Takapuna, Auckland, New Zealand AIA New Zealand Full time NZ$90,000 - NZ$120,000 per year

BELIEVE IN BETTER

Do you believe in finding a career where you can truly make a difference and shape a better future?

At AIA we've started an exciting movement to create a healthier, more sustainable future for everyone.

It's finding new ways to not only better people's lives, but to better the communities and environments we live. Encompassing our ambition of helping a billion people live Healthier, Longer, Better Lives by 2030. And to get there, we need ambitious people who believe in playing an important part in shaping that future. People seeking unmatched career and personal growth opportunities, driven to work with, and learn from some of the most inspiring and supportive leaders in the business.

Sound like you? Then read on.

The opportunity:

As a Senior Case Manager at AIA, you'll lead the way in assessing and managing claims with precision and care. You'll take ownership of complex cases, applying innovative thinking and empathy to deliver tailored, outcome-focused solutions. Working closely with clients, you'll design and implement strategic case management plans that support recovery and wellbeing.

Key responsibilities include:

  • Managing overflow claims and the successful co-ordination of our customers' return to work.
  • Focusing on delivering exceptional customer experience in line with the philosophy of looking to pay all legitimate claims.
  • Managing the assessment of a complex high-value claims portfolio.
  • Liaising with appropriate medical providers, financial providers and external parties (e.g. ACC or insurance companies) to obtain relevant claim information.
  • Undertaking regular client visits around New Zealand to build and maintain strong relationships with our customers.
  • Ensuring our customers receive clear and concise information to assist them through the claims process, in a timely manner.
  • Confidence talking to specialists and providers to plan our customers' rehabilitation.
  • Undertaking a multidisciplinary holistic approach to case management.

Ideally, you'll bring:

  • 5 years+ claims' experience.
  • Insurance, financial services or health industry experience (preferred).
  • Clean full NZ Driver License.
  • Proficiency with IT applications.
  • Excellent communication skills (written & verbal).

Why choose AIA?

At AIA, we believe in empowering every one of our people to find their 'better'.  We do this by offering:

  • Opportunities to grow within the business through internal mobility.
  • Competitive employee benefits that include insurances, an Employee Share Purchase Scheme and an extra day of leave each quarter to recharge.
  • Membership to AIA Vitality, our science-backed health and wellbeing programme that provides the guidance, tools, and rewards to get more out of life and start thriving. AIA Vitality partners include Airpoints, Woolworths, MoleMap, endota, Les Mills, Samsung, Garmin and many more
  • A supportive and inclusive workplace.
  • Flexible working arrangements.

If you believe in better, apply now

Diversity, equity, and inclusion are at the heart of who we are and what we do. Our commitment to these values is unwavering and they are central to our mission. AIA NZ values diversity in the workforce. We encourage candidates from diverse backgrounds, including those with a disability, additional mental health needs, chronic health conditions and/or are neurodiverse to apply for our roles. If there's anything we may need to consider to support you with our recruitment process, please email

We are a 2025 Circle Back Initiative Employer – we commit to respond to every applicant.

Job ad expires Thursday 30th of October, close of business.

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