Customer Compliance Specialist

21 hours ago

Wellington, Wellington, New Zealand New Zealand Government Full time NZ$60,000 - NZ$90,000 per year

About the team - Mo te roopu

International Revenue Strategy (IRS) plays a critical role in maintaining IR's great international reputation and delivering future-focused services to IRS customers. These customers include other international tax authorities and organisations, and individuals with offshore interests. The team continues to address the big international tax issues through smart strategies and effective exchange of international intelligence.

IRS has recently refreshed its focus and team structure to enable further improvements to customer experience by focusing all roles on delivering the right outcomes for IR, government, and ultimately, for customers.

About the role - Mo te tunga

Customer Compliance Specialists within IRS have a unique opportunity to contribute to New Zealand's international tax programme, focusing on working with customers and their representatives to facilitate international tax compliance domestically and globally. New Customer Compliance Specialists will come with strong analytical, communication and relationship management skills willing to work with taxpayers and their representatives to facilitate international tax compliance.

If this sounds like you, take a chance and join the team at a very interesting time as we further develop and refine Inland Revenue's international compliance strategies - especially in relation to providing tax technical support and advice to help customers understand and meet their international tax obligations, as well as championing IR's customer centric and intelligence-led culture.

Location for this role is: Wellington

About you - Mou

To be successful in the new position and have a positive impact within the team you will have the following:

  • A curious mindset focused on understanding our customers through highly evolved investigative skills and critical thinking
  • Proven ability in reading and analysing financial information
  • Excellent verbal and written communication skills, with the ability to communicate complex information to a variety of audiences
  • Strong relationship management skills
  • Keen analytical and critical thinking skills
  • General knowledge of tax legislation, especially international tax (or a passion and commitment to learn)
  • A strong work ethic with a can-do attitude, an appreciation for a fast-paced environment and a proven ability to meet deadlines

Apply here - Tono mai

To apply please click the apply link in the advert and attach your CV and a Cover Letter outlining the skills, knowledge and experience you can bring to the role.

Please specify the level of the role you are applying for in your application. (Level three is a more senior role)

For specific queries, please email

Applications close at 12pm on Monday, 1 December

At Inland Revenue, we truly embrace diversity and inclusion and promote a flexible and supportive work environment that meets the needs of our people and business.

We have trust and integrity - we innovate to make a difference - we value people - we work together.

  • Customer Compliance Specialist

    21 hours ago

    Wellington Central, Wellington, New Zealand Inland Revenue Full time NZ$60,000 - NZ$90,000 per year

    About the team - Mō te roopuInternational Revenue Strategy (IRS) plays a critical role in maintaining IR's great international reputation and delivering future-focused services to IRS customers. These customers include other international tax authorities and organisations, and individuals with offshore interests. The team continues to address the big...

  • Customer Service Specialist

    5 days ago

    Wellington, Wellington, New Zealand ASB Bank Full time NZ$40,000 - NZ$60,000 per year

    ASB Advice Centres (Branch Banking)Here at ASB the Customer is at the heart of everything we do. Our Advice Centres are currently going through an exciting period of transformation to ensure we continue to deliver innovative, personalised and convenient solutions for our customers.Te tūranga | The role:We have an awesome opportunity for a Customer...

  • Customer Specialist

    3 days ago

    Wellington, Wellington, New Zealand ASB Bank Full time

    ASB Advice Centres (Branch Banking)Here at ASB the Customer is at the heart of everything we do. Our Advice Centres are currently going through an exciting period of transformation to ensure we continue to deliver innovative, personalised and convenient solutions for our customers.Te tūranga | The role:We have an awesome opportunity for a Customer...

  • Customer Specialist

    5 days ago

    Wellington, Wellington, New Zealand ASB Bank Full time

    ASB Advice Centres (Branch Banking)Here at ASB the Customer is at the heart of everything we do. Our Advice Centres are currently going through an exciting period of transformation to ensure we continue to deliver innovative, personalised and convenient solutions for our customers.Te tūranga | The role:We have an awesome opportunity for a Customer...

  • Manager Assurance and Compliance

    5 days ago

    Wellington, Wellington, New Zealand NZ Transport Agency Waka Kotahi Full time NZ$120,000 - NZ$180,000 per year

    Lead the design and delivery of assurance and compliance strategies that uplift customer experience and operational service delivery.Champion a culture of quality ownership and regulatory awareness across NZTA's customer-facing teams.Collaborate with cross-functional teams to embed robust assurance and compliance practices into service design and operational...

  • Manager Assurance and Compliance

    5 days ago

    Wellington, Wellington, New Zealand New Zealand Government Full time NZ$120,000 - NZ$180,000 per year

    Lead the design and delivery of assurance and compliance strategies that uplift customer experience and operational service delivery.Champion a culture of quality ownership and regulatory awareness across NZTA's customer-facing teams.Collaborate with cross-functional teams to embed robust assurance and compliance practices into service design and operational...

  • Manager, Product Compliance

    5 days ago

    Wellington, Wellington, New Zealand Xero Full time NZ$90,000 - NZ$120,000 per year

    Our PurposeAt Xero, we're here to help supercharge small businesses. We do this by automating routine tasks, surfacing actionable insights and connecting businesses with the right data, advisors and apps. When that happens, we're not only making life better for small business, we'll be building a stronger economy that can change the world.This role is...

  • Design Process Specialist

    5 days ago

    Wellington Central, Wellington, New Zealand Kiwibank Full time NZ$80,000 - NZ$120,000 per year

    Join Kiwibank – Where Process Excellence Meets PurposeGreat benefits and a vibrant, inclusive, and supportive work cultureEnjoy the flexibility of our hybrid working arrangementsBased in Auckland or WellingtonKo tātou tēnei - Hei hāpai ake i a koe | This is us.  Where you matter.At Kiwibank, we're building a Better Bank – one that puts Kiwi...

  • Records Management Specialist

    5 days ago

    Wellington, Wellington, New Zealand Randstad Digital Full time NZ$120,000 - NZ$180,000 per year

    This role is non-negotiable for statutory compliance, requiring deep expertise in the Public Records Act 2005 (Section 23) and the Privacy Act 2020. You will guide the secure, large-scale transition of records, which includes identifying and migrating both digital and historical physical material-all within the strict three-month statutory timeframe.Your...

  • Customer Support Specialist

    5 days ago

    Wellington, Wellington, New Zealand Gamdom Full time NZ$50,000 - NZ$80,000 per year

    Gamdom, a leading Cryptocurrency iGaming operator, is expanding its fully remote team and is on the lookout for tech-savvy individuals who are passionate about customer support. If you're eager to learn, open-minded, and thrive in a dynamic environment, we want to hear from youPosition Overview:Join our growing team as a Customer Support Agent, where your...