Warranty and Training Administrator

4 days ago

Mount Wellington, New Zealand Armstrong's Full time

Auto Distributors New Zealand (ADNZ) is the official importer of Peugeot, Citroën, Opel, Smart, and LEAPMOTOR, bringing some of the world's most innovative automotive brands to Kiwi roads.

This is an exciting time to join us. We're expanding our product range, investing in our people, and building capability across the business. You'll be part of a knowledgeable, supportive team passionate about delivering an exceptional experience for our dealer network and customers.

Why Join ADNZ

  • Competitive salary – rewarding your experience and contribution
  • Career development – opportunities to grow your skills with on-the-job learning and ongoing training
  • Industry exposure – work with leading global automotive brands and gain insight into future mobility technologies
  • Supportive team culture – join a collaborative, close-knit environment that values your ideas and input
  • Modern workplace – enjoy a well-equipped, professional office in Mt Wellington
  • Impactful role – make a visible difference in how we deliver warranty support and training across New Zealand
  • Variety and scope – enjoy a mix of operational responsibility and project coordination

About the Role We're looking for a proactive, detail-driven coordinator to support our warranty and training functions. This is a pivotal position where you'll keep our dealer network running smoothly — ensuring warranty claims are processed efficiently, training requirements are delivered, and customer satisfaction remains high.

Key responsibilities:

  • Processing and managing dealer warranty claims and pre-approval requests
  • Submitting claims through manufacturer portals and monitoring progress
  • Coordinating manufacturer recall campaigns and maintaining up-to-date information
  • Investigating denied or outstanding claims and driving timely solutions
  • Reconciling monthly warranty accounts, credits, and chargebacks
  • Maintaining training records, credentials, calendars, and reporting
  • Organising training logistics, including facilities, flights, accommodation, and materials

About You We're seeking someone with excellent organisational skills and a solutions-focused mindset. You'll enjoy solving problems, working collaboratively, and taking ownership of your work.

Ideally, you'll have:

  • Strong administration and organisational skills
  • Experience in automotive warranty or dealer administration (preferred but not essential)
  • Excellent communication and analytical abilities
  • A detail-focused, proactive approach
  • A full, clean NZ driver's licence and the right to work in New Zealand

Be Part of What's Next Join a distribution team recognised for its expertise and commitment to excellence. This is your chance to step into a pivotal support role, work with global brands, and grow your career with a company offering real opportunities for development.

Apply today with your CV and be part of the ADNZ story.

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