Night porter

5 days ago

Queenstown Central, New Zealand Millennium Hotels and Resorts Full time NZ$40,000 - NZ$54,000 per year

Step into Copthorne Hotel & Apartments Queenstown Lakefront, part of Millennium Hotels and Resorts. Just minutes from town, with alpine and lake views, we offer a workplace where passion thrives. Guided by our values - Energy On, Go Further, Genuinely Care, Truly Connected - you'll enjoy staff perks, training, and career growth. Discover A Thousand Ways of Happiness in a role where every day feels like a destination.

In this varied overnight role, you'll be the calm, capable presence that will contribute towards keeping our hotel running smoothly. From helping guests and assisting with room service, to ensuring our lobby and public areas are spotless, you'll be one of the go-to people for guests and team members alike.

Key responsibilities:

  • Keep the lobby and public areas clean, tidy, and inviting throughout the night
  • Assist with guest issues and complaints, handling each situation with confidence and professionalism
  • Help guests with luggage and special requests
  • Conduct regular security walks around the hotel and report any concerns
  • Support other departments with night-time needs

What we're looking for:

  • You don't need to have worked nights before, but being willing to work overnight shifts is essential
  • Security or night experience is a bonus
  • Reliability is key Guests and the team will count on you to be there when scheduled
  • A friendly personality and excellent communication skills
  • Confidence in speaking to guests, even when handling complaints
  • Great customer service skills – hospitality experience is welcome but not essential

Why join us?

  • Opportunities for career development and training
  • Discounted accommodation and food and beverage rates across NZ and globally
  • Staff meals on duty, uniform provided (including laundry services available)
  • Supportive leadership and a positive team culture

This is a 32-hour per week position with a variable rotating roster, which will include weekends and public holidays. Pay range of $25 to $27 per hour, depending on experience. 

Apply now and help us keep Copthorne Hotel & Apartments Queenstown Lakefront a place where guests feel at home, no matter the hour

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