Service Operations Adminastrator
3 days ago
About Us:
Clarkson Group is a family owned and operated company with branches throughout New Zealand. The company and its sister businesses prides itself with their great reputation of being "Your Total Support" backed by quick response, 24/7 maintenance, repairs and installation.
It's an exciting time for us as we continue to expand and solidify ourselves as the market leader within New Zealand for outstanding service across electrical, air conditioning, property maintenance and fuels - up and down the country.
Due to a internal promotion and as we continue to grow, we're strengthening our position as a market leader in fast, reliable service nationwide — and we're looking for great people to join us on the journey.
About The Role:
You'll be the engine behind our service delivery — coordinating fast-paced jobs, supporting our technicians, liaising with blue chip clients, and making sure every detail runs like clockwork. If you thrive in a dynamic environment, love problem-solving, and take pride in keeping things moving, we want to hear from you.
This role is based in our modern office in Otahuhu will see you working closely with the Clarksons team and our many blue chip customers, you will enjoy multitasking, being busy, have strong communications skills and experience in a service operations role.
The Role Includes:
Coordinating and troubleshooting our team's response to service requests
Continual monitoring of jobs and keeping customer portals updated
Manage compliance, client limits and approval thresholds
Scheduling of jobs
Invoicing
About You:
You're a quick thinker with a friendly, professional manner and thrive in a busy, team-focused environment. You stay calm under pressure, love ticking tasks off a list, and have a knack for keeping things organized.
Experience in admin, data entry, and working to KPIs
Strong multitasking and communication skills
Confidence navigating customer portals and managing approvals
The ability to schedule jobs and process invoices efficiently
Bonus: knowledge of electrical, trades, or Simpro is a plus
Important Skills:Flexibility and ability to multitask
Strong, analytical and problem-solving skills
Scheduling experience
Time management, attention to detail and organizational skills
What's in It For You:
At Clarkson Group, we're committed to growing and supporting our team of over 170 staff. We offer more than just a job — we provide a place where you can develop your skills, feel valued, and make a real impact.
Here's What You Can Expect:
Competitive salary
Free onsite parking
Career growth and upskilling opportunities
A supportive, high-performing team environment
A diverse, respectful workplace where your contribution matters
Join a team that gets things done — and helps you succeed along the way.
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