Director of Student Support

7 days ago

Manukau, Auckland, New Zealand Kiwidotcom Education Group Limited TA Kiwi College of New Zealand Full time

Job Details:

Primary address of work: Auckland

Vacancy number: 1

Employment type: Permanent full time

Minimum hours per week: 30 Hours

Maximum hours per week: 40 Hours

Minimum hourly rate (low salary range): $30/hour

Maximum hourly rate (high salary range): $35/hour

Pay frequent: Fortnightly

Company Overview

At Kiwi College, we are dedicated to transforming lives through quality education and a

student-centred approach. Established in New Zealand, Kiwi Education offers diverse

academic and vocational programmes that prepare students for global success while fostering confidence, creativity, and community engagement. Our mission is to empower every learner to achieve their full potential — academically, personally, and professionally.

With a multicultural learning environment and strong support systems, Kiwi Education is

proud to be a trusted pathway provider for international and domestic students seeking

excellence in learning, well-being, and career development.

Job Summary

The Director of Student Support plays a key leadership role in ensuring every student at

Kiwi Education receives exceptional academic, emotional, and social support throughout

their learning journey. This position oversees student welfare, counselling, learning support,

and co-curricular engagement, ensuring a safe, inclusive, and inspiring environment.

The Director will collaborate with academic, administrative, and marketing teams to enhance the overall student experience — from enrolment to graduation — and to build a culture that values wellbeing, diversity, and personal growth.

Key Responsibilities

Strategic Leadership

  • Develop and implement the institution's student support and wellbeing strategy aligned with Kiwi Education's mission and values.
  • Lead continuous improvement initiatives in student services, pastoral care, and learning support.
  • Contribute to strategic planning and quality assurance processes across the institution.

Student Welfare & Support

  • Oversee the design and delivery of student counselling, mentoring, and wellbeing

    programmes.
  • Ensure compliance with the Code of Practice for the Pastoral Care of Tertiary and

    International Learners.
  • Provide leadership in managing student issues, grievances, and crisis responses in a fair

    and confidential manner.

Academic & Career Support

  • Collaborate with teaching teams to identify students requiring academic assistance and coordinate targeted learning support.
  • Strengthen career guidance services, linking students with internship, employment, and

    further study opportunities.

Team & Stakeholder Management

  • Lead, train, and mentor the Student Support team to deliver high-quality services and

    maintain strong student engagement.
  • Foster effective communication and collaboration between departments, including

    Admissions, Marketing, and Academic teams.
  • Build partnerships with community organisations, health providers, and external

    stakeholders to enhance support services.

Monitoring & Reporting

  • Develop key performance indicators (KPIs) and regularly evaluate service effectiveness.
  • Prepare and present reports to senior management regarding student satisfaction,

    wellbeing trends, and support outcomes.

Job requirement: applicant must meet following requirement to apply for this job

  • Bachelor's degree in Marketing, Communications, or related field.
  • Proven experience in an educational environment.
  • Excellent verbal and written communication skills.
  • Proficient CRM software.

If this sounds like you, click Apply Now

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