Customer Way Delivery and Change Lead

This role is based in Auckland, Wellington, or Christchurch.

Who we are:

Te Taurapa Tūhono | New Zealand Trade and Enterprise (NZTE) purpose is simple – to grow companies internationally, bigger, better and faster, for the good of New Zealand.

The Customer Way is NZTE's operating model, ensuring an aligned approach to delivering value to customers. As we look to the future, the Customer Way will be enabled by the efficiency and power of AI and other digital technologies. This role is pivotal in leading continuous improvement and change initiatives that support our evolving ways of working.

What you'll be doing:

As our Customer Way Delivery and Change Lead, you will:

• Manage and deliver continuous improvement projects for the Customer Way, ensuring clarity of priorities for front line leaders and teams.
• Use best practice project management and change strategies to align stakeholders and drive ongoing value delivery.
• Document and communicate the Customer Way programme of work, creating transparency and reducing cognitive overload for teams.
• Develop, own, and embed change management plans alongside projects and workstreams.
• Partner with Strategy & Programme and Communications teams to leverage NZTE's best practice approaches.
• Build strong relationships across the business, ensuring change is well-embedded and projects are streamlined.
• Ensure all project documentation is aligned, risks are captured, and lessons learnt are reported to the Director, Customer Way Operations.

What you'll need to be successful:

You'll be an experienced project and change leader with:

• Proven experience in end-to-end management of continuous improvement projects in a global organisation.
• Demonstrated expertise in Change Management (ideally with a relevant qualification).
• Strong stakeholder management skills, with the ability to influence and guide outcomes across teams.
• Experience in project and programme management methodologies and best practice.
• Excellent interpersonal skills—able to communicate clearly, create clarity amongst complexity, and navigate ambiguity and conflict with confidence.
• Adaptability, creativity, and calmness under pressure.
• High emotional intelligence to work with diverse stakeholders and priorities.

Why you'll love working here:

NZTE is a truly global organisation, giving you a wonderful experience of working with different cultures around the world as part of our everyday. We know that life is not all about work and flexible working at NZTE is standard practise. We will give you the right technology to allow you to work anywhere and balance your time. On top of this, we also offer 5 weeks annual leave so you can have that extra time in the year to enjoy what you love doing.

This role is banded NZ Level 16.

What's next:

For more information about the role, please review the PD here: Customer Way Delivery and Change Lead - December 2025. If this sounds like the opportunity you've been waiting for, we'd love to hear from you.

Please apply online with your CV and cover letter by 11.59pm, Friday 19 December 2025, telling us why this role is the perfect fit for you.

Please note: while we will be shortlisting prior to the Christmas break, interviews will commence mid-January.

We believe New Zealand is good for the world. New Zealand Trade and Enterprise (NZTE) is an equal opportunity employer. At NZTE it is all about our people and we seek diversity of thought; we welcome and encourage you to apply regardless of ethnicity, gender, religion, age, sexual orientation, gender identity, neurodiversity or disability. If we need to make specific accommodations in any part of the interview process, please note this in your application or discuss with the Talent Acquisition Partner.