Customer Service Tier 1

What you will do:

As Customer Support, you will be our customers' first port of call, ensuring their journey with Teletrac Navman is the best it can be. While you will be based in Auckland's North Shore, you will support our customers across New Zealand and Australia.

No previous experience is required – we are looking for a positive attitude and the motivation to make customers feel that their needs are important, and their issues resolved

Please see the easy application process below – we do not need to see your CV. We want to learn more about what motivates you and your career goals moving forward.

Position responsibilities:

• Providing tier one technical support for our customers for our software and hardware solutions
• Troubleshooting both routine and more complex external customer support request via phone and email
• Taking ownership of client and technical issues and ensuring resolution
• Promoting and driving a customer driven culture by ensuring a strong focus on service and resolution

About you:

If you are interested in customer service and the technical space, this could be a great opportunity for you to make an impact. What will help you succeed in this position:

• Ability to work shifts from Monday-Friday
• Applicants for this position should be eligible to work full-time in New Zealand
• A passion and natural ability for technology - no technical experience is required, just a can- do attitude and a willingness to learn
• Problem-solving skills, to find the best course of action even when there isn't a clear answer
• The ability to multi-task efficiently
• Strong organisational and communication skills

What's in it for you?

• An open, fun and inclusive culture - and the opportunity to work with some awesome people.
• 12 weeks of paid parental leave for the primary carer and 4 weeks for the secondary carer
• Development opportunities with 1:1 mentoring, online courses, product training, Lunch 'n' Learn's and so much more
• Community impact. Volunteering and fundraising activities
• Networking opportunities. Inclusion & Diversity Employee Group and social communities
• Employee Assistance Program (EAP) and other wellness initiatives
• Company funded Health Insurance

Who are we:

When you work with us, you'll have the opportunity to make a real impact on our customers' everyday lives, driving their businesses forward with certainty. At Teletrac Navman we uncover hidden opportunities and our connected fleet solutions make our customers, their customers, and communities better, safer, and more efficient. Here, you'll use your ability to its full potential to make a difference. You will surround yourself with an extraordinary team who will challenge you to ask questions, see more and be more. You will be successful and move forward with us because we believe in you and will provide you with opportunities to be great. We offer competitive pay and benefits, but more importantly, we offer an open and down-to-earth culture where you can be yourself. Together we're always on the move.

Check us out here:

Application process:

• Please click Apply and you will be re-directed to a Google Form
• Submit your responses.
• The deadline for this is Midnight Friday 4th June
• We will come back to you by Friday 11th June latest to let you know either way if you have made it through to the next stage
• If you have, you will be invited to an online (teams meeting) interview with a manger in the team
• If you proceed through to the next stage you will come in for an in-person meet and greet and to complete a short assessment on answering emails that would go to a customer – don't worry all you need is common sense

Please make that you if apply for this role you have recent references that we can contact via email to confirm your work ethics.

We are excited to find 2 new members for this awesome customer service team Good luck with your application and we will be in touch soon.