Customer Service Specialist

3 days ago

Auckland, Auckland, New Zealand Drake New Zealand Full time NZ$60,000 - NZ$80,000 per year

Provide customer satisfaction by answering product and service questions while suggesting information about other products and services for this global leader that creates products for access solutions and door openings in homes, businesses, and institutions. This includes doors, door and window hardware, mechanical and smart locks, access control and service for the construction industry.

Located in the Northshore, this is a full-time position working Monday - Friday, 8.30am - 5pm in the customer service team. We are looking for an experienced person who has been in a similar role and is willing to learn, grow and work in an office team environment.

About the role:

  • You will be supporting all Customer Queries via phone, live chats, and phone calls
  • You will process any orders by phone and email
  • You will provide support for inbound sale reps on the road
  • You will be expected to follow up on all orders - supply and delivery
  • Keep up to date with new products range and be fully informed on product knowledge
  • ASAP start this side of Christmas with full support and on-job training

Skills and Experience

  • You will be computer savvy and pick up new systems quickly
  • You will be the type of person who learns on the job
  • Great communication and listening skills with great interpersonal skills
  • Customer obsessed with proactive and trouble shooting ability
  • Great attitude and a team player
  • Adaptability and multi-tasker in a busy and changing environment

Benefits

  • Paid Birthday leave
  • Stable and secure business and role
  • Northshore Based
  • Overseas growth opportunity
  • Staff BBQ's and lunches
  • Competitive pay
  • Onsite parking

Does this sound like you? Please click on 'Apply Now' or call Jo Weston on

SCR-jo-weston-1

Desired Skills and Experience
Skills and Experience

* You will be computer savvy and pick up new systems quickly

* You will be the type of person who learns on the job

* Great communication and listening skills with great interpersonal skills

* Customer obsessed with proactive and trouble shooting ability

* Great attitude and a team player

* Adaptability and multi-tasker in a busy and changing environment

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