Customer Service

5 days ago

Auckland, Auckland, New Zealand Suncorp New Zealand Full time NZ$40,000 - NZ$60,000 per year

We're excited to offer multiple opportunities to join our Auckland team as Customer Service & Underwriting Consultant. If you enjoy helping people, thrive in customer-facing roles, and want to build a meaningful career, this could be your next step.

Ready to Launch Your Career in Sales and Underwriting?
Are you a recent graduate looking for an exciting opportunity to make an impact from day one? We're looking for graduates who want real responsibility early and the chance to make an immediate impact. Join our dynamic team where your ideas matter, your growth is supported, and your success is celebrated. This is your chance to combine analytical thinking with relationship-building skills in a role that shapes the future of our business.

What You'll Do
In this role, you'll be the first point of contact for customers and brokers across New Zealand, supporting them by phone and email. Your day will include:

  • Helping customers with quotes, changes to their policy, renewals, and general enquiries
  • Providing timely and professional service to every customer
  • Responding to customer and broker questions and following through on solutions
  • Building and maintaining strong relationships
  • Managing customer complaints in line with the Suncorp NZ framework

While you'll gain exposure to core insurance knowledge and basic risk assessment, this role focuses on customer service and sales, giving you a solid foundation to grow your career.

Training and flexibility

  • Comprehensive training in customer service, sales & underwriting-learning how to assess risk and provide insurance solutions for homes, contents & vehicles
  • 4 weeks fully paid in-office training, then flexible working (up to 50% from home)

  • 37.5 hours per week across a 6-day window

  • Monday–Friday: 8:30am–6:30pm

  • Saturday: 9am–5pm (only two teams rostered on Saturdays, so you'll often enjoy a Mon–Fri schedule)

  • Rosters are published one month in advance, so you can plan life outside of work

What You'll Bring

  • Customer-facing or contact centre experience
  • Excellent communication and relationship-building skills
  • Strong attention to detail and digital literacy
  • Resilience and adaptability in a fast-paced environment
  • Graduates from any field are encouraged to apply - we're interested in people with potential and a passion for customer service
  • A growth mindset to enhance your skills through our Underwriting Academy
  • Previous insurance experience is helpful, but not essential

What We Can Offer You

  • Free life, salary continuance & trauma insurance cover
  • Discounts on Vero & Southern Cross medical insurance
  • Flexible leave (up to four days per year in addition to annual leave)
  • Positive, inclusive team environment—where individuality is celebrated
  • Flexible work arrangements supporting a healthy work/life balance
  • $250 annually for gym membership or hobbies
  • Ongoing learning & development opportunities
  • Opportunity to join the employee share plan

About Suncorp NZ
We're proud to be part of the
Suncorp Group
, home to some of Australia and New Zealand's most trusted insurance brands. Together, we deliver faster, simpler, and better outcomes for our customers and partners.

At Suncorp, we believe we are at our best when our workforce reflects the diversity of our communities. We're committed to creating an inclusive culture, offering flexible work, career development, and opportunities for internal mobility.

If you require adjustments to participate equitably in our recruitment process or workplace, contact for a confidential conversation.

Chase the sun with us - Apply online today

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