Customer Service Representative

Your potential has a place here with TTEC's award-winning employment experience. As a Customer Service Representative working in Auckland, New Zealand, you'll be a part of bringing humanity to business. #experienceTTEC

What You'll be Doing

Do you have a passion for helping others and giving them peace of mind? You'll work to resolve the customer's issues before escalating to the next level. Whether it's getting answers for customers quickly, support in marketing the client products through brand welcome calls or annual service reminder calls, you'll be the difference between their customer experience being just average or an exceptional one.

During a Typical Day, You'll

• Communicating information to customers in a confident & knowledgeable manner
• Capturing changes to customer records and detailing requirements for follow up whenever necessary
• Promotion of client products including purchase recommendations to customers
• Follow occupational health & safety policy and procedures
• Manage customer relationships and liaise effectively with internal and external stakeholders
• Uphold privacy and confidentiality guidelines when communicating with Customers
• Undertake administrative duties including report preparation where required
• Assist in special projects and participate in any other duties as requested

What You Bring to the Role

• High school certificate
• 1 year experience in a outbound sales/service role in a call center setup
• Recognize and solve problems of mid-to-high level customer service issues
• Computer savvy

What You Can Expect

• Diverse and community minded organization
• Career-growth and lots of learning opportunities for aspiring minds
• Working hours – 7 am to 3 pm – Monday to Friday
• And yes...26 NZD per hour guarantee, and all the benefits you'd expect and maybe a few that would pleasantly surprise you

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A Bit More About Your Role

We'll train you to be a subject matter expert in your field, so you can be confident in providing the highest level of service possible whether through voice, chat or email interactions. We trust you already have the necessary ingredient that can't be taught – a caring and supportive nature that will shine through as you help customers. You'll also have a chance to make great new friends within the TTEC community and grow your career in a dynamic, family-friendly atmosphere.

You'll report to Team Lead. You'll contribute to the success of the customer experience as well as the overall success of the team.

About TTEC

Our business is about making customers happy. That's all we do. Since 1982, we've helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world's leading iconic and disruptive brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you.

TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the culture and perspectives within our global teams. We strive to reflect the communities we serve by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued and comfortable being their authentic selves at work. As a global company, we know diversity is our strength. It enables us to view projects and ideas from different vantage points and allows every individual to bring value to the table in their own unique way.