Business Support Manager

• Lead the day-to-day operations of a fast-paced surgical Ophthalmology service
• Drive continuous improvement and support multidisciplinary teams
• Central Auckland location Full time, Fixed Term position available

Health New Zealand | Te Whatu Ora is firmly grounded in the principles of Te Tiriti o Waitangi and is committed to building a health system that serves all New Zealanders.

About our department

Ophthalmology Services delivers high-quality care to patients across the Auckland region, providing a comprehensive range of secondary and tertiary services. Following a recent service review, we have strengthened and formalised our clinical leadership structure to support the ongoing development of patient pathways and to enhance collaboration within and across teams, ensuring the best possible outcomes for our patients.

As a result, a new Business Support Manager position has been established to provide business and operational support, with a strong focus on continuous service improvement. This role will help ensure the effective delivery of both acute and planned care across multiple sites, supporting the provision of high-quality healthcare for patients within Surgical Services.

This is a full-time, fixed-term position (40 hours per week). The successful candidate will be employed by Te Toka Tumai Auckland and primarily based at Greenlane Clinical Centre, with responsibilities that include providing support at various sites across the Auckland region.

About the role

In this role, you will be contributing to the hands-on day-to-day operational running of a large and fast-paced service. You will work closely with subspecialty multi-disciplinary teams with a continuous improvement focus on meeting health targets, patient care and experience. Your role will involve assisting in project delivery, ensuring delivery of targets, day-to-day changes in timetables, sourcing adequate leave cover and management of the administration team.

Bring your already gained experience in this type of role or if you have just graduated, bring your enthusiasm to grow and learn in this exciting environment.

To learn more about the role, please view the position description

If you need more information about this role, please contact Sally-Ann Sodergren- Business Manager, Surgical Services via email:

About you

As the ideal person for the role, you will have the following skills and attributes: -

• Tertiary qualification in health sciences, business or related field
• Strong operational and business analysis skills or experience
• Business and relationship management skills and capability
• Excellent written, reporting and verbal communication skills
• Strategic thinking and planning
• The ability to influence and persuade
• Ability to work as a part of the team and build strong relationships within a multidisciplinary team
• Statistical numeracy
• Moderate to Advanced excel skills including complex formulas, pivot tables, macros, and data analysis techniques
• Previous relevant experience working in the health sector would be advantageous
• Project management
• Excellent communication, organisational skills with the ability to make sound decisions
• Negotiation and conflict management skills with the ability to facilitate change.
• Strong work ethic and a positive mind set with the ability to problem solve and identify opportunities for improvement

Working at Health New Zealand

Health New Zealand | Te Whatu Ora is dedicated to ensuring excellent healthcare for the people of Aotearoa. We embrace a workforce that is diverse and inclusive so that we are better positioned to understand and serve our community. We welcome applications from our diverse Māori, Pacific, disabled, and rainbow communities.

How to Apply

To apply, simply click on the link below and make an online application attaching your latest CV and cover letter explaining your motivation for wanting to apply.

If you have any queries about this opportunity or accessibility or technical issues with the online process, please contact Kavitha John, Recruitment Consultant on to discuss how we can best support your application.

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