Service Coordinator

6 days ago

Queenstown Central, New Zealand Horizon Energy Group Full time NZ$60,000 - NZ$90,000 per year

​Aquaheat Facility Services specialise in comprehensive facility maintenance solutions across New Zealand. Our dedicated team ensures that essential hard services including HVAC, boiler, refrigeration, electrical, plumbing, and carpentry operate seamlessly in commercial, industrial, and infrastructure settings. With over 70 years of experience, we pride ourselves on delivering reliable, high-quality maintenance, capital replacement, asset management and building compliance services that keep buildings safe, efficient, and comfortable. Aquaheat Facility Services is proud to be a member of the Horizon Energy Group of companies.

As a Service Coordinator, you'll be the heartbeat of our operations — coordinating customer requests, scheduling maintenance and quoted works, and keeping things running smoothly behind the scenes. From invoicing and admin to ERP support, you'll play a key role in a fast-paced, friendly team where no two days are the same.

This is an ideal opportunity for you to develop your previous experience in the following areas:

  • Coordinate service calls, planned maintenance, and quoted jobs
  • Be the first point of contact for phone and email service requests
  • Process invoices, assist with POs, and support finance functions
  • Maintain accurate records in our ERP system (Pronto experience a plus)
  • Keep calm under pressure and juggle priorities like a pro
  • Help create a supportive, friendly team vibe

With the following preferred requirements:

  • 3–5 years' coordination or admin experience (preferably in trades or facilities)
  • Great communication, customer service, and organisation skills
  • Strong attention to detail and confidence using systems
  • A proactive, can-do attitude and ability to multitask under pressure

What's in it for you?

  • Career development: working with a talented team & access to training resources
  • Wellness benefits including health checks, flu jabs, EAP, and life & critical illness insurance.
  • Paid day off for your birthday and access to a range of corporate discounts.
  • A stable, well-respected company making a real difference in the industry.

Having these qualities and attributes demonstrates a close alignment to our culture and team:

  • Engagement – Strong communicator and natural problem-solver
  • Accountability – Owns tasks and delivers reliably
  • Customer Focused – Puts the customer at the heart of everything
  • Team Player – Builds trust and works well with others
  • Health & Safety – Prioritises safety for self and team
  • Initiative – Brings ideas and drives improvement
  • Resilience – Stays calm and focused under pressure
  • Sustainability – Acts responsibly to reduce waste and save energy​

So, if you're ready to make an impact? Apply now and help us shape the future.

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