iGaming Customer Support Specialist

5 days ago

Wellington, Wellington, New Zealand Gamdom Full time NZ$50,000 - NZ$80,000 per year

Company Overview:

Gamdom, a leading Cryptocurrency iGaming operator, is expanding its fully remote team and is on the lookout for tech-savvy individuals who are passionate about customer support. If you're eager to learn, open-minded, and thrive in a dynamic environment, we want to hear from you

Position Overview:

Join our growing team as a Customer Support Agent, where your strong customer service skills and interest in the iGaming sector will be pivotal. In this role, you will ensure our customers' satisfaction by addressing inquiries, resolving issues, troubleshooting, and providing valuable assistance across our Casino, eSports, and Sports products via chat and email.

Responsibilities:

  • Customer Support: Deliver prompt and effective assistance to our customers. Queries can vary from informing clients of our available deposit methods, guiding customers to understand available offers, advising about bet settlements, informing about internal rules, etc.
  • Technical Troubleshooting: Resolve technical issues and guide clients through problem-solving processes with a focus on customer satisfaction and first contact resolution.
  • iGaming Interest/Experience: Leverage your passion for iGaming and eSports, even if you're new to the field, to provide informed and insightful assistance to clients.
  • Team Collaboration: Work closely with a diverse team in a remote environment to ensure seamless communication and coordination, contributing to a positive team culture.
  • Independent Problem Solving: Demonstrate the ability to work independently and make informed decisions to address client needs and concerns.

Skills/Qualifications:

  • Previous customer service experience (iGaming experience is a plus).
  • Tech-savvy, with a passion for customer service and the ability to quickly adapt to new tools and software.
  • Experience in cryptocurrency is an advantage.
  • Strong written and verbal communication skills in English (fluency in Turkish, French, Spanish, or Japanese is an additional plus).
  • Ability to collaborate effectively with a remote team, fostering a positive and supportive work environment.
  • Capable of working autonomously and making sound decisions to address customer needs.
  • Flexibility: Willingness to learn, and work varying shifts in a 24/7 support team.

Perks at Gamdom:

  • Fully remote - work from anywhere in the world
  • Flexible schedule
  • 30 days of paid time off
  • Equipment allowance

  • Customer Support Specialist

    5 days ago

    Wellington, Wellington, New Zealand Gamdom Full time NZ$50,000 - NZ$80,000 per year

    Gamdom, a leading Cryptocurrency iGaming operator, is expanding its fully remote team and is on the lookout for tech-savvy individuals who are passionate about customer support. If you're eager to learn, open-minded, and thrive in a dynamic environment, we want to hear from youPosition Overview:Join our growing team as a Customer Support Agent, where your...

  • Customer Specialist

    3 days ago

    Wellington, Wellington, New Zealand ASB Bank Full time

    ASB Advice Centres (Branch Banking)Here at ASB the Customer is at the heart of everything we do. Our Advice Centres are currently going through an exciting period of transformation to ensure we continue to deliver innovative, personalised and convenient solutions for our customers.Te tūranga | The role:We have an awesome opportunity for a Customer...

  • Customer Specialist

    5 days ago

    Wellington, Wellington, New Zealand ASB Bank Full time

    ASB Advice Centres (Branch Banking)Here at ASB the Customer is at the heart of everything we do. Our Advice Centres are currently going through an exciting period of transformation to ensure we continue to deliver innovative, personalised and convenient solutions for our customers.Te tūranga | The role:We have an awesome opportunity for a Customer...

  • Customer Service Specialist

    5 days ago

    Wellington, Wellington, New Zealand ASB Bank Full time NZ$40,000 - NZ$60,000 per year

    ASB Advice Centres (Branch Banking)Here at ASB the Customer is at the heart of everything we do. Our Advice Centres are currently going through an exciting period of transformation to ensure we continue to deliver innovative, personalised and convenient solutions for our customers.Te tūranga | The role:We have an awesome opportunity for a Customer...

  • Customer Compliance Specialist

    21 hours ago

    Wellington, Wellington, New Zealand New Zealand Government Full time NZ$60,000 - NZ$90,000 per year

    About the team - Mo te roopuInternational Revenue Strategy (IRS) plays a critical role in maintaining IR's great international reputation and delivering future-focused services to IRS customers. These customers include other international tax authorities and organisations, and individuals with offshore interests. The team continues to address the big...

  • Customer Compliance Specialist

    20 hours ago

    Wellington Central, Wellington, New Zealand Inland Revenue Full time NZ$60,000 - NZ$90,000 per year

    About the team - Mō te roopuInternational Revenue Strategy (IRS) plays a critical role in maintaining IR's great international reputation and delivering future-focused services to IRS customers. These customers include other international tax authorities and organisations, and individuals with offshore interests. The team continues to address the big...

  • Philanthropy Specialist

    21 hours ago

    Wellington Central, Wellington, New Zealand Manaaki Tāngata - Victim Support Full time NZ$60,000 - NZ$100,000 per year

    About the role | Mō te tūngaWe are seeking a full-time Philanthropy Specialist to join our team.  This brand-new position will play a key role in growing philanthropic support that strengthens Manaaki Tāngata | Victim Support's long-term impact across Aotearoa.This role is based in Wellington, and the core responsibilities include:Identify and grow...

  • Philanthropy Specialist

    21 hours ago

    Wellington, Wellington, New Zealand Manaaki Tāngata | Victim Support Full time NZ$60,000 - NZ$90,000 per year

    We're looking for someone to join our amazing Fundraising and Communications teamAbout the role | MōtetūngaWe are seeking a full-time Philanthropy Specialist to join our team.  This brand-new position will play a key role in growing philanthropic support that strengthens Manaaki Tāngata | Victim Support's long-term impact across Aotearoa.This role is...

  • Salesforce Product Support Specialist

    21 hours ago

    Wellington, Wellington, New Zealand New Zealand Government Full time NZ$80,000 - NZ$120,000 per year

    Are you an experienced Salesforce professional?Collaborative and supportive work environmentFixed-term role up to August 2027 based in WellingtonHe angitutanga | The opportunityWithin EECA's Corporate Services Group, the Information and Communication Technology (ICT) Team is responsible for delivering, managing and securing the technology products and...

  • Customer Support

    21 hours ago

    Wellington Central, Wellington, New Zealand Parkwood Products Ltd Full time NZ$40,000 - NZ$60,000 per year

    Parkwood Doors is a large family-owned business that's been around for over 30 years. We are seeking to increase our workforce in our Customer Service team. We have a cohesive team working towards the common goals of providing an all inclusive service to our valued customers.For us at Parkwood, it's all about attracting the right staff - is that you?The...