Reservations Booking Host

6 days ago

Manukau, Auckland, New Zealand Tourism Holdings Limited Full time NZ$45,000 - NZ$65,000 per year

About thl:

We are the world's largest campervan operator, with operations in NZ, AUS, US, and UK, including brands like maui, Britz, Mighty, El Monte RV, Roadbear, and Just Go. We also operate iconic Kiwi brands such as Kiwi Experience, Waitomo Glowworm Caves, and The Legendary Black Water Rafting.

About the Role:

We are seeking one fixed-term, full time Booking Host at our global contact centre, based in South Auckland. You'll assist Guests in booking their dream campervan holidays and answer any questions about the campervan experience.

Key Responsibilities:

  • Customer Service: Utilise your excellent customer service skills and product knowledge to match customers with the perfect campervan.
  • Bookings: Provide quotes and assist with bookings for holidays in NZ & AU, addressing any additional needs for their campervan holiday.
  • Channels: Manage our main communication channels: phone, email, and live chat.
  • Sales Targets: Be motivated to achieve sales targets.
  • Product Knowledge: Familiarise Guests with our products and highlight fun activities in New Zealand and Australia.

About You:

  • Experience: 1-2 years in customer service or Contact Centre
  • Industry Knowledge: Tourism industry experience is a plus
  • Qualifications: Tertiary qualification preferred but not essential
  • Skills: Strong attention to detail, excellent listening skills, tech-savvy
  • Passion: Enthusiasm for travel and tourism

What's in it for You?

Join a team that lives and breathes travel and experiences. Want to go on a road trip with friends and family? We'll hand you the keys. Want to go caving and abseiling? We'll provide the gear. Working for thl opens a world of fun experiences, and you'll probably have to rewrite your bucket list. We offer a competitive salary, flexible work arrangements, and development & career opportunities. Our diverse crew will make you feel welcome from day one.

Want to Apply?

If you love being part of a team, seek a challenge, and want a company that supports personal and professional growth, we want to hear from you

Thank you for your application, We are an equal opportunity employer and we aim to recruit a diverse range of people with a diverse range of talents to help us achieve our goals. Note that only selected candidates will be contacted.

Your privacy is important to us. Our privacy policy explains how we collect, process, use, store and disclose your personal data, as well as your rights associated with that data.

This policy is provided in a layered format so you can click through to the specific areas set out below. Please also use the Glossary at the end of the document to understand the meaning of some of the terms used.

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