Service Coordinator

3 days ago

Whangarei Central, New Zealand Fire Security Services 2016 Ltd Full time NZ$60,000 - NZ$90,000 per year

About the Company

Fire Security Services (FSS) is a privately-owned business and a market leader for fire protection and building compliance services across New Zealand. We live by our values of courage, pride, integrity and ambition. FSS is all about keeping people and property safe. With branches throughout the North Island, we service a huge range of sites from Ports to Hospitals, Rest Homes, and commercial businesses.

Are you looking to be part of a progressive company in a secure industry, that continues to grow across the country and the wider Northern Region? This opportunity has arisen with our growing team and the want to service our customers with a locally based administration resource. While you will be the sole administrator in the office, you will have the support of other administrators across the North Island.

Are you the type of person who strives to deliver exceptional service every time and thrives on being a great team player with ability to juggle multiple competing asks and outcomes? Please read on to learn more about the role.

About the Role

This role is full time 40 hours per week, based in our Whangarei office.

You will work alongside the Branch Supervisor, liaising with our customers and field team to deliver successful outcomes to multiple parties. Your exceptional customer service skills will enable you to own this role whilst delivering outcomes that will make it easy for our customers and field team.

Duties will include, but not be limited to:

  • Invoicing and purchase orders.
  • Assigning and scheduling Routine Activities and Service Work.
  • Working with Fire Security Services application software along with key account software packages.
  • Work alongside our technicians to drive the workload.
  • Monthly reporting.
  • Answering the phones and assisting customers and staff with their queries.
  • Organising training/inductions.
  • Ordering equipment and managing stock.
  • Ensuring the team complete the required H&S checks.
  • BWOF administration and preparation
  • Toolbox meeting minutes
  • Some H&S Administration
  • Stationery and Kitchen supplies.

Skills you will have:

  • At least 5 years general office experience with exposure to technical products and services.
  • Experience working with CRM systems.
  • Be a process follower.
  • Excellent customer service skills and general administration.
  • A passion for problem solving and quality.
  • Enthusiasm, drive, and a willingness to be part of an exciting and growing team.
  • Willingness to go the extra mile making it easy for others in the team to be more productive and efficient.
  • Great time management and attention to detail.
  • Intermediate or better Microsoft Excel, Word and Outlook competency.
  • Ability to pick up customer software quickly with accuracy.
  • Experience in the Building Compliance or service industry would be an advantage.

You will be the glue in the team, the one the technicians come to for answers and the one responsible for ensuring the coffee jar is never empty

We can offer:

  • A busy day when you are interacting with technicians and customers.
  • An amazing team to work with.
  • 100% Kiwi owned company.

Please ensure you hold the right to work in NZ before applying for this role.

Please apply through the Seek Website to ensure your application is considered.

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