Senior Information Technology Support Engineer

5 days ago

Auckland, Auckland, New Zealand EC Markets Full time NZ$60,000 - NZ$90,000 per year

Key Responsibilities:

  1. Onboarding Support:
    Set up workstations, including new computer configuration, software installation, peripheral setup, and first-day on-site support for new employees.
  2. Technical Assistance:
    Provide helpdesk support (remote/on-site) to resolve IT issues, maintain office equipment (printers, meeting room devices), and ensure smooth daily IT operations.
  3. Network & Security Management:
    Install and configure network devices, perform regular maintenance, implement security policies, and ensure system protection through updates and patches.
  4. IT Asset Management:
    Maintain hardware inventory, track device usage, manage the asset lifecycle, and generate regular reports for management.
  5. Project Support:
    Assist with IT infrastructure planning for new offices, including cabling, server setup, and IT training for employees.

Preferred Skills:

  • Proficient in Windows and macOS operating systems, with the ability to install, configure, and troubleshoot common office software such as MS Office; familiar with basic configurations of Windows services such as AD, DHCP, and DNS.
  • Knowledgeable in basic networking concepts, with the ability to independently set up and maintain local area networks (LAN).
  • Highly responsible, with strong security awareness, attention to detail, and excellent communication and collaboration skills.
  • Prior experience in IT-related roles is preferred; experience in desktop support or technical support is a plus.

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