Service Support Manager

OUR PURPOSE | ARONGA

Brackenridge is proud to offer mana-enhancing support across the Canterbury region. We are a registered charity that offers accommodation and daily living support to children, young people and adults with intellectual disabilities, autism, and complex support requirements in Canterbury. We advocate for the rights and prosperity of all of the people we support, along with their families and whanau.

Whether it's planning tailored communication, positive behaviour approaches, learning life skills, participating in community activities, or gaining employment, we strive to support people to achieve the goals they seek. We walk alongside people (and their whanau) enabling and empowering them to live their good life as determined by them.

Our mana- enhancing and empowering approach is about tailoring supports to meet the aspirations of each person. Brackenridge isn't a "destination". We are an organisation that walks alongside people in ways and for as long as the person and family feel needed. We use evidence-based outcome focused approaches to ensure our practice is designed to support people to live the life they choose. We believe the best relationships are formed when people's rights, strengths, abilities and beliefs are upheld and acknowledged.

We understand that all people should have choice and control over their own lives, support should be easy to use and available in a way that enhances the mana of the person, and that Brackenridge aims to make it easier for disabled people and their whanau to build strong relationships with the local community.

OUR VALUES | UARA

Person Centred - Responsive to the person; individualised services and support that recognise the uniqueness of every person.

Passion and Commitment - Creating and maintaining a high-performance culture, where people are passionate about what they do.

Partnership - Working successfully together with others, in particular families while valuing each other's contribution.

Pride in what we do - A culture of continuous improvement is in place – proud to be part of the Brackenridge Team.

ABOUT THE ROLE | TE MAHI TURANGA

We are seeking a dedicated and professional Service Support Manager to join our team. The Service Support Manager will play a crucial role in ensuring the smooth operation of our services, providing first-line operational support from our support desk, and through leading our internal relieving support team. This role requires a strong commitment to teamwork and collaboration, as you will work closely with your team members and service delivery leaders to deploy our internal support team. This is a fulltime role.

Key responsibilities include:

Leadership: Provide leadership, support and deployment to the internal support team, ensuring all internal support team members maintain high-quality practice.

Workforce Deployment: Act as a central point of contact for support staff, manage day to day rostering requirements, and develop positive relationships with service delivery teams.

Emergency Response: Provide emergency response and incident management support as necessary.

Roster Consultancy: Advise managers on improving and adjusting rosters to meet the needs of the people we support and service budgets.

Relationships and Communication: Develop and maintain positive relationships

Human Resources Management: Recruit and onboard new staff, provide support and address any performance issues that may arise.

WHAT YOU WILL NEED | NGA PUKENGA, NGA TOHU OU

· Computer literacy and ability to learn new systems quickly.

· Understanding of the NZ Disability Sector and Health & Safety requirements.

· Experience in rostering, shift work patterns, and managing multiple tasks simultaneously.

· Demonstrated ability to work as a team player and lead a team effectively.

· Excellent relationship and communication skills, with a calm and professional approach.

Brackenridge requires all employees to be Fully Vaccinated AND BOOSTED against Covid-19.

Full drivers license

All new applicants are required to undergo background checking as per the requirements of the Children's Act 2014.

If you would like to be considered for this role, hit the 'apply' button, or visit our website

Closing date 30 October 2025.

We will review applications as received and may proceed with the recruitment process before the closing date of this advert.