Export Advisor

6 days ago

Auckland, Auckland, New Zealand c-d956-417c-930c-fdda0f3f27ac Full time

This role can be based in any New Zealand NZTE office:
Our offices | NZTE

The Export Customer team is NZTE's critical first point of contact for customer enquiries and new customers providing outstanding customer support, solutions and realistic support to New Zealand's businesses helping them grow bigger, better, faster.

You will be part of a highly collaborative and fast paced team that is tasked with equipping New Zealand companies to thrive through the early stages of their internationalisation journey.

What you'll be doing

You will be part of a highly collaborative and fast paced team that is tasked with equipping New Zealand companies to thrive through the early stages of their internationalisation journey. As the first connection point for NZTE customers, you are focused on delivering and building an excellent experience with sound commercial advice that exceeds customers' expectations. You will act as a navigator of NZ Inc. and advisor to business leaders across the full spectrum of industries in New Zealand, preparing and equipping them to focus, accelerate and execute on their international business goals.

Please note, this role is known internally as a Customer Advisor.

What you'll need to be successful

Your experience will include working knowledge of international business and the export issues facing New Zealand businesses across a diverse range of industries. You will be exposed to an array of businesses across different sectors and be critical to the delivery of our purpose, having the opportunity to create the first defining impression of NZTE to our in-coming customers.

You will:

  • be an ambitious, high-performing person who excels in collaborative, flexible, customer centric environments.

  • be technically savvy, and have the ability to navigate Microsoft CRM .

  • have business needs analysis skills and have the ability to identify tools that will assist customers in their export journey.

  • be an energetic and proactive self-starter.

  • have excellent written and oral communication skills and the ability to communicate effectively and responsively with enquirers from diverse industry sectors and business backgrounds and cultures.

  • be a confident stakeholder manager who enjoys building rapport and developing trusted relationships.

  • be customer centric, with the ability to connect with New Zealand exporting businesses with empathy and credibility.

What's next

For more information, please read the position description –
Customer_Advisor_PD_-
and apply now

This is an NZ level 15 role.

Applications close Wednesday 26 November at 11:59pm NZST.

Please note: The legal right to live and work in NZ is required to apply for this role.

We believe New Zealand is good for the world. New Zealand Trade and Enterprise (NZTE) is an equal opportunity employer. At NZTE it is all about our people and we seek diversity of thought; we welcome and encourage you to apply regardless of ethnicity, gender, religion, age, sexual orientation, gender identity, neurodiversity or disability. If we need to make specific accommodations in any part of the interview process, please note this in your application or discuss with the Talent Acquisition Partner.

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