Property Manager

Property Manager – Auckland

Position Description

Airedale Property Trust (APT) is a property investment, management and development trust affiliated with the Methodist Church (MMN) of New Zealand.  Together, the Three Trusts (MMN, APT and Lifewise) hold and manage directly a portfolio of social housing, retirement villages, retail and residential properties.

 Housing first is an exciting collaborative programme that provides housing and wrap around supports to people experiencing chronic homelessness in the Auckland City centre.

As the Housing Specialist, you will have a key role within a multi-disciplinary Housing First team. You will manage tenancies for people who are experiencing chronic homelessness.

You will build and maintain relationships with property owners, managing agents, building managers and colleagues. You will provide a variety of office and field related activities to manage and monitor tenancies including liaising with property owners and tenants.

THREE TRUST VALUE

Compassion Arohanui

Courage Maia

Respect Whakaute

Integrity Ngakau Pono

WHO YOU REPORT TO

• You report to the Property Team Leader – Auckland

 WHO REPORTS TO ME

• N/A

KEY WORKING RELATIONSHIPS

Internal

• Housing First Team
• APT Rotorua
• Lifewise/APT/MMN Staff

External

• Government Agencies
• Other service providers
• External agencies as appropriate

LEVEL OF DELEGATION

As stated in The Three Trusts Policy on Delegated Authorities

WHAT YOU'RE RESPONSIBLE FOR

• Developing and managing relationships as well as maintaining consistent communication channels with property owner/building manager/managing agent/tenant/industry contacts, HNZ/MSD and other collaborating agencies
• Reporting weekly updates for Group Property Manager – Social Housing, monthly for APT board reports and bi-monthly Governance board reports
• Submitting vacant properties to BOS/MSD system and link appropriate tenant, request financial assistance
• Compiling new tenancy documents (tenancy agreement, bond lodgement form, redirection of benefit form etc.)
• Setting a realistic start date for tenancy with tenant and Housing First team
• Meeting tenant and key worker to sign move in documents and hand over keys on tenancy start date
• Advising finance team of tenant move in/move out
• Preparing on charges for utility bills and repairs/maintenance items as required
• Ensuring the following tasks are done within their allocated portfolio:
• Approving invoices
• Doing monthly inspections
• Informing and preparing tenants for landlord inspections
• Coordinating repairs and maintenance
• Keeping on top of rental accounts and reducing arrears
• Handling correspondences (i.e. trespass notices, breach letters as required)
• Keeping BOS/MSD up to date
• Coordinating end of tenancy cleans
• Monitoring move ins/move outs
• Understand the position of Māori as the tangata whenua. Commitment to the principles of the Treaty of Waitangi and an openness to understanding the application of the articles of Te Tiriti in the context of The Lifewise Trust.
• Promotes a culture where health and safety is seen as integral to success through planning, delivery, monitoring and review of health and safety processes.

Note: The above performance standards are provided as a guide only. Performance measures will be discussed between the team member and manager as part of the performance planning and review process.

WHAT SKILLS & EXPERIENCE YOU NEED

• Patience, creativity, flexibility, compassion, ability to work in a multi-disciplinary team and sensitivity to persons with experience of chronic homelessness
• Strong relationship building, communication and persuasive skills and the ability to engage with people from diverse backgrounds
• Able to work effectively alongside people with co-existing mental health and addiction issues and who have experienced homelessness to achieve their goals.
• Understand the Treaty of Waitangi and be committed to the principles of Housing First.
• A current Full NZ driver licence
• Possess strong organisational skills with the ability to meet a demanding workload, leveraging creativity and innovation
• Have an eye for detail
• Be resilient