Claims Team Lead

7 days ago

Auckland, Auckland, New Zealand Fidelity Life Full time

About Us

At Fidelity Life, we've been safeguarding the way of life for New Zealanders for over 50 years. As a proudly New Zealand-owned life insurer, we're deeply committed to our people, our customers, and our country's future. We're on a mission to make a meaningful difference in the lives of Kiwis—and we're looking for a passionate and experienced leader to help us do just that.

Role Overview

As our new Team Leader – Lump Sum Claims, you'll lead a high-performing team of Claims professionals, guiding them to deliver exceptional service and empathetic support to our customers and advisers. You'll play a key role in ensuring our claims promise is upheld and in line with our Good Customer Principles and regulatory obligations.

This is a fantastic opportunity to step into a leadership role where your people skills, insurance knowledge, and strategic mindset will make a real impact.

Key Responsibilities

Leadership & Development

  • Inspire, coach, and empower your team to reach their full potential
  • Drive performance to meet strategic goals and service level agreements
  • Foster a culture of collaboration, accountability, and continuous improvement

Claims Management

  • Oversee the assessment and management of Lump Sum claims
  • Ensure timely, accurate, and empathetic communication with customers and advisers
  • Manage team workflows and priorities, especially during periods of leave or high volume

Operational Excellence

  • Align processes with our claims strategy and customer experience goals
  • Identify and implement improvements to enhance efficiency and service delivery
  • Authorise assessments within delegated authority levels

What We're Looking For

  • NCEA Level 3 or equivalent (required)
  • Tertiary qualification in Business, Finance, or Insurance preferred
  • 2+ years in the insurance industry, ideally within a claims environment
  • Experience working with third-party providers such as lawyers, medical experts, and regulators
  • Leadership or coaching training is a plus
  • Excellent time management and multitasking abilities

Why Join Us?

We're more than just a life insurer—we're a purpose-driven business that puts people first.

We offer:

  • Flexible hybrid working
  • Life, Trauma and South Cross Health Insurance Benefits
  • Opportunities for professional growth
  • A purpose-driven culture where you can truly make a difference

Fidelity Life is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

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