Customer Specialist

5 days ago

Auckland, Auckland, New Zealand VF Corporation Full time NZ$60,000 - NZ$80,000 per year

Role & Responsibilities:

Oversee Wholesale Partner operations/Customer Service for the Brand(s)/Market(s) supported, as it relates to the execution of seasonal GTM strategies, acting as the end-to-end
Customer Service operational partner
and key contact point for Supply Chain and Brand stakeholders.

Key Result Areas:

  • Act as the key point of contact between Wholesale Partners, Brand Commercial Teams and Supply Chain teams to solve / prevent possible issues, address customer needs and drive customer-focused practices.
  • Liaise with Wholesaler Customers of Icebreaker/Smartwool NZ/AU, Commercial functions and Order Support team to ensure replenishments, MO sales, returns and cancellations are executed in compliance and in line with financial forecasts.
  • Timely handling and response to inquiries from internal partners and external WS customers, to ensure Case management SLA including response lead time and case completion rate.
  • Monitor the orderbook through appropriate analytic tools and drive the conversion of unshipped orders, with a view to meet both financial and supply chain targets, whilst understanding customer requirements and inventory position. Identify, mitigate and communicate risks in converting the demand.
  • To guide and support a portfolio of Wholesale Partners in planning their monthly intake in line with order and supply phasing, marketing campaigns, customers sell-through data, customer inventory position and sales trends, demonstrating business acumen, product knowledge and understanding of customer needs.
  • To manage overdue demand in line with set KPIs, stimulate discussion and action planning to re-direct or clear excess inventory, in partnership with Commercial and Supply Chain stakeholders.
  • Track order fulfilment status, identify possible impact to seasonal launches and marketing stories and proactively work with the relevant stakeholders to communicate and mitigate risks.
  • Provide the Brands with regular reports and escalate risks/challenges effectively to the line manager.

Competency Requirements:

  • A passionate high achiever
  • Effective problem-solving skills
  • Highly collaborative team player
  • Customer focus mindset
  • Good Communication skills
  • Driving for results

  • Customer Complaints Specialist

    3 days ago

    Auckland, Auckland, New Zealand Watercare Services Limited Full time NZ$60,000 - NZ$120,000 per year

    He kōrero mō mātou | About Watercare Ki te ora te wai, ka ora te whenua, ka ora te tangataWhen the water is healthy, the land and the people are healthyNow is an exciting time to join Watercare, we're planning to spend $14 billion over the next 10 years to ensure we can continue to support our growing city in a climate-resilient way. When you average...

  • Customer Service Specialist

    3 days ago

    Auckland, Auckland, New Zealand Visy Full time NZ$60,000 - NZ$80,000 per year

    Customer Service SpecialistJob no: Work type: Full TimeLocation: AucklandVisy Global Forwarding is seeking a dynamic and detail-oriented Customer Service Specialist to join our Auckland team.Lead customer experience, build & foster relationships with global partnersOwn the customer journey, you'll make every interaction seamless and positiveBring your strong...

  • Customer Specialist Expression of Interest

    5 days ago

    Auckland, Auckland, New Zealand ASB Bank Full time NZ$60,000 - NZ$90,000 per year

    Te mahi ki ASB | Working for ASBWe really love working here, and we think you will too.Our purpose is to accelerate progress for all New Zealanders it's the 'why' behind everything we do at ASB. We're proud of our brand promise which is 'whatever life looks like for you, we'll help you get one step ahead'.Being a part of the ASB team means playing a vital...

  • Customer Onboarding Specialist

    5 days ago

    Auckland, Auckland, New Zealand Halter Full time NZ$80,000 - NZ$120,000 per year

    About the role Our Customer Onboarding team is growing We're looking for our a Customer Onboarding Specialist to join our team as we scale globally. As a Customer Onboarding Specialist, you'll be the guide that takes our farmers from "brand new to Halter" to "fully up and running." You'll own the launch journey end to end, making sure farmers get set up,...

  • Customer Support Specialist

    5 days ago

    Auckland, Auckland, New Zealand Kami Full time NZ$60,000 - NZ$90,000 per year

    About KamiKami is a thriving organisation filled to the brim with talented, creative, and passionate people It's hard not to love what you do when our leading digital classroom platform offers meaningful solutions to over 50 million users worldwide, empowering students and supporting teachersYou'll be joining at a pretty magical time. Kami's user base is...

  • Customer Onboarding and Lending Support Specialist

    5 days ago

    Auckland, Auckland, New Zealand ANZ Bank New Zealand Limited Full time NZ$60,000 - NZ$90,000 per year

    Company description: ANZ Banking Group LimitedJob description: Ko Mātou - About UsKia Hanga I Te Ao, E Ora Ai, E Tupu Ai, Te Tangata Me Te Kainga. At ANZ, we're shaping a world where people and communities thrive, driven by a common goal: to improve the financial wellbeing and sustainability of our millions of customers.About the RoleAs a Customer...

  • Parts & Customer Service Specialist

    5 days ago

    Auckland, Auckland, New Zealand Coca-Cola Europacific Partners NZ Ltd Full time NZ$40,000 - NZ$60,000 per year

    Company description: Coca-Cola Europacific PartnersJob description: We're one of New Zealand's largest beverage manufacturers and the partner of choice for some of the world's most iconic brands - from Coca-Cola and Sprite to Keri Juice. With over 1,000 employees nationwide, our success is built on strong partnerships - both inside and outside the...

  • Customer Care Specialist Noel Leeming

    5 days ago

    Auckland, Auckland, New Zealand The Warehouse Group Full time NZ$45,000 - NZ$135,000 per year

    Company DescriptionOur purpose is simple; helping Kiwi's live better every day.The Warehouse Group (TWG) has grown to be New Zealand's largest retailer and not to mention a Kiwi classic brand Every day we live and breathe our core values to guide our conversations, actions and decisions, Whakaarohia te Kaiutu (Think Customer), Mahi I ngā mahi pai (Own it)...

  • Customer Experience Specialist

    5 days ago

    Auckland, Auckland, New Zealand Tend Health Ltd Full time NZ$60,000 - NZ$90,000 per year

    The position will require you to work a Monday to Sunday roster, including early evenings up to 9pm. Please select your work location preferences in our application question.We are a full-service GP provider, but not your typical GP practice. We're re-imagining the way people access primary healthcare using a mobile app and exceptional customer experiences....

  • Customer Service Specialist

    3 days ago

    Auckland, Auckland, New Zealand Drake New Zealand Full time NZ$60,000 - NZ$80,000 per year

    Provide customer satisfaction by answering product and service questions while suggesting information about other products and services for this global leader that creates products for access solutions and door openings in homes, businesses, and institutions. This includes doors, door and window hardware, mechanical and smart locks, access control and...