Fixed Term Customer Coordinator

4 days ago


Havelock North, Hawke's Bay, New Zealand Kā te Rama Switched On Group Full time

We are looking for an administrative superstar with a passion for customer experience to help us in delivering world-class residential maintenance services. This role is to provide cover on a fixed term basis until 30th June 2026 to provide coverage while one of our team members is seconded to another position.

A Customer Coordinator is responsible for the coordination of work orders. You will be working closely with our sub-contractors and internal teams to help deliver on Healthy Homes maintenance work.

Key duties include but not limited to:

  • Dispatching trades within allocated timeframes
  • Invoicing work completed
  • Maintaining accurate records
  • Ensuring we are meeting the customers' needs

This complex and dynamic environment requires someone who can manage change, manage conflicting priorities in a fast pace environment and keep the Switched On vision at the forefront.

Requirements

  • Proven administration experience
  • Strong coordination skills
  • Passionate about customer service and enhancing our customers environments
  • Building industry knowledge preferred but not essential
  • Able to clearly communicate with people from a range of backgrounds
  • Ability to organise and prioritise workloads
  • High attention to detail
  • Be a team player who recognises the need to support each other to achieve

Benefits

  • Flexible working environment
  • Great company culture where family matters
  • Focused but fun team environment
  • Employee Recognition program

About The Company
We have a team of individuals with a collective passion of Enhancing Peoples Environments. Our purpose driven family business has been enhancing homes and communities across Aotearoa since 1983. Collectively we are on a journey to maintain over 15,600+ kiwi homes and are set to complete over 100,000+ customer requests this year.

We're looking for passionate, socially conscious people with a passion for delivering quality work and who want to help enhance the environments of everyday New Zealanders.

How To Apply
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