Website Content Specialist
2 days ago
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Join ANZ as a Website Content Specialist and enjoy a competitive salary alongside generous banking and lifestyle benefits
Blend working from home and working in our modern offices with great facilities
Website Content Specialist
Do you want to make an impact on one of New Zealand’s most visited websites? As a Website Content Specialist, you’ll be responsible for designing and creating content for anz.co.nz - ANZ New Zealand’s core website. If you’re passionate about delivering excellent customer experience, you’ll fit right in with our flexible, supportive content team. You’ll have the rewarding task of using your content strategy and design skills to drive content initiatives that are responsive to our customer needs and supports business goals.
About The Role
**As a Web Content Specialist at ANZ you will**:
Work collaboratively with content owners and stakeholders to edit and design website updates.
Participate in, plan and lead content renovation projects.
Use data, research and insights to deliver content solutions that are effective and fit for purpose.
Bring our customers’ voice into decision making, using human centred design.
Be an advocate for customer experience and accessibility.
Build and nurture relationships with content owners and stakeholders across the business. You’ll use your exceptional communication skills to understand stakeholder needs, develop support for your work and advise on best practice.
**Location**: Auckland or Wellington
**Role Type**: Permanent
About You
**To grow and be successful in this role, you’ll ideally have**:
Experience designing, writing, editing and publishing user-centred content for websites.
Be skilled in developing and implementing content strategies.
Experience planning, leading and delivering content design projects.
A solid understanding of human centred design processes and best practices.
Content design skills e.g. content strategy, UX writing, information architecture, user journeys, concepting, wireframing, workshop facilitation, conducting customer research, analysis and synthesis.
Confidence in analysing and using data and evidence to make informed decisions about content.
Experience working with a design system or component library, style and brand guidelines.
Sound understanding of, and experience implementing, Web Content Accessibility Guidelines (WCAG) 2.1.
Strong communication and stakeholder influencing and advocacy skills.
Reporting experience using web analytics tools (Adobe Analytics preferred).
Proficiency with design, collaboration and productivity tools, e.g. Adobe Photoshop, Figma, Mural, Jira.
About ANZ
Our purpose is to shape a world where people and communities thrive. That’s why we strive to create a balanced, sustainable economy in which everyone can take part and build a better life. By helping people make the most of what they have, we transform ideas, hard work and ambition into reality.
The ANZ values are the foundation of how we work and support our customers.
Integrity - We are honest and fair
Collaboration - We work together for the customer
Accountability - We take ownership and get things done
Respect - We care for all those we serve
Excellence - We challenge ourselves to be better
We work flexibly at ANZ. Talk to us about how this role could be flexible for you.
ANZ recognises the importance of flexible working, watch our Global Stories to see how ANZ aims to meet the needs of our customers and to attract and retain the best people in a changing world.
Job Posting End Date
, 11.59pm
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