Customer Operations Specialist

2 weeks ago

Auckland City, New Zealand Tend Full time

We are a full-service GP provider, but not your typical GP practice. We’re re-imagining the way people access primary healthcare using a mobile app and exceptional customer experiences. The Tend customer journey is all about listening to and understanding individual needs and tailoring services to meet them. People are at the heart of everything we do.

The Customer Operations Specialist will work closely with our non-clinical team on all aspects of onboarding new patients and managing non-patient facing administrative tasks. This role will report to our Customer Delivery Lead.

**About the role**:
To thrive in this role, you’ll need a mix of customer service expertise, organisational skills, and a passion for improving healthcare. This is a very self motivated position where time management is key. Your responsibilities include:

- Processing new and acquired patient enrolments each day, with the aim of having all new patients enrolled by the last day of each month.
- Learn the roster management process in order to act as support for all roster management tasks.
- Filing of patients results in our ticketing system into our PMS.
- Closely engage with the teams channels, taking action on items as they come in.
- Complete tasks as they come in.

**Skills & Qualification**
- Previous customer service experience, ideally in a healthcare or related field
- Meticulous when it comes to administrative tasks, with a commitment to accuracy and quality.
- Strong administrative skills, including experience with patient record management or similar processes.
- Comfortable navigating a range of systems and platforms (experience with practice management systems is a bonus
- Analytical thinker who can exercise sound judgement and make informed decisions.
- Committed to health equity and improving healthcare outcomes for all New Zealanders.

**If you're passionate about customer care and would like to step into the healthcare industry to make a difference, we would love to hear from you

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