Investigations & Compliance Manager

Ko mātou tēnei | Who we are
Te Komihana Tauhokohoko | The Commerce Commission is Aotearoa New Zealand's competition, fair trading, consumer credit and economic regulatory agency. Our mission is to make New Zealanders better off by ensuring our markets work well and consumers and businesses are confident participants in those markets.
The Commission is going through an exciting period of growth, driven by increases in its functions, duties and powers.
We are looking for two Managers to join our Credit Leadership team and lead our Investigations and Compliance teams in our Credit branch. The Credit Branch carries out our Credit Contracts and Consumer Finance Act 2003 (CCCF Act) enforcement, education and policy functions. Our work under the CCCF Act helps protect people when they borrow money or buy goods on credit, including through home loans, credit cards and short or long-term loans.
Mō te tūranga | About the role
As Manager, Credit Investigations and Compliance, you will report to the General Manager, Credit and lead a dedicated and supportive team who are responsible for investigating potential breaches of the CCCF Act and making enforcement decisions that enable the Commission to achieve its CCCF Act responsibilities and strategic outcomes.
Working collaboratively with the other Investigations and Compliance Manager and other members of the Credit Leadership team, you will lead and have responsibility for developing and implementing the Credit branch's enforcement strategy and the continuous improvement of its investigations' procedures and processes. You will also be contributing to the Credit Leadership team's wider strategy and business planning. Your role will also require you to collaborate and engage with a diverse range of stakeholders internally and externally, including members of the Council of Financial Regulators, the Board and Senior Managers across the organisation.
This is a permanent position based in either our Te Whanganui-a-Tara (Wellington) or Tāmaki Makaurau (Auckland) office.
He kōrero mōu | About you

**We are looking for someone with**:

- an authentic leadership style who can develop and grow a team ensuring the right mix of skills
- proven leadership experience
- an understanding of regulator investigation processes, with ideally experience in an investigation team leadership role
- the ability to think strategically as well as operationally, and to manage and prioritise a portfolio of work
- the ability to contribute to a leadership team beyond your team's role and to work with peers to drive forward strategy and business plans
- a continuous improvement focus
- an in-built drive to get things done
- the ability to use different information and data sources to draw insights and conclusions
- well-developed relationship management skills
- a passion for consumer protection

Read more about the skills, experience and knowledge required for this position in the position description to the right.
Te wāhi mahi | Working here
We're friendly and collaborative and enjoy contributing to our shared vision of making New Zealanders better off. Career growth and development is not only supported and encouraged, it's a part of everyday life here. We also offer a range of benefits to show that we'll value your mahi, including generous leave entitlements, study support, a range of wellness initiatives and competitive remuneration.
We are committed to our people's wellbeing. Any support needed is freely given, providing the opportunity for everyone to thrive. Our flexible working options are key to supporting that goal and our people have the technology they need to make it happen, we even offer a contribution to working from home set up costs. Our environment is inclusive, and our people know they are free to be their authentic selves at work and structure the way they work to suit their lifestyle.
Ka pēhea te tono mai | How to apply

Our recruitment process is fair, inclusive and free from bias and we encourage our applicants to let us know if we can make it more user friendly for them. We are an equal opportunity employer. We value diverse perspectives and the contribution every one of our people makes to our culture. Put simply - you can be yourself here.