Team Leader

2 days ago

Wellington City, New Zealand New Zealand Parliament Full time

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**Job no**: 8Q6MM

**Category**: General Management
- Are you a dynamic, people-focused leader with a passion for delivering exceptional experiences?
- Looking for a full time, permanent role based in Wellington CBD?
- Join a team of dedicated professionals who are passionate about their work.

Join us as the Visitor Centre Team Leader at Parliamentary Service, where you’ll play a pivotal role in connecting visitors, members of Parliament, and staff with the rich history and vibrant life of our nation’s democracy.

**About the Role | Mō te tūnga**:
This is a unique opportunity to lead a dedicated team in providing welcoming, high-quality tours, retail services, and visitor engagement, all while shaping the future of the Parliamentary visitor experience. If you’re a strategic thinker who thrives in a fast-paced environment and loves inspiring others to deliver excellence, we want to hear from you

As Visitor Centre Team Leader, you will lead the delivery of an outstanding visitor experience at Parliament by managing daily operations, tours, and the Parliament Shop. You will:

- Ensure high-quality visitor services seven days a week, managing staff, resources, and security to meet visitor needs within budget.
- Oversee tour content, bookings, and visitor enquiries, continuously improving processes and responding to feedback.
- Lead and motivate a diverse team, fostering collaboration, managing performance, and supporting professional development.
- Manage merchandising and inventory to create an engaging retail environment.
- Actively drive the future of our on-site visitor engagement programmes and approaches to ensure we make New Zealand’s democracy accessible to all

This role is ideal for a strategic, customer-focused leader passionate about connecting people with New Zealand’s Parliament.

**What You’ll Bring | Tō kete**:
This combination of skills and experience will enable you to lead the Visitor Centre team in delivering an exceptional and engaging experience for all visitors.
- ** Leadership**: Proven success in leading and building high-performing teams, with the ability to motivate through continuous and constructive feedback.
- ** Relationship Building**: Strong skills in developing and maintaining positive relationships with both internal and external stakeholders.
- ** Communication**: Clear and articulate communicator with strong presentation skills and an empathetic listening approach.
- ** Proactive and Solutions-Focused**: A positive mindset with the ability to think ahead, adapt quickly, and solve problems effectively in dynamic situations.
- ** Industry Knowledge**: An interest or knowledge of the tourism sector, visitor experiences, and the New Zealand Parliament is highly advantageous.**

The starting salary range for this is approximately $90,000 per annum. Appointments will be based on skills and experience (please note, the full salary range extends beyond this to allow for tenure progression).

The Parliamentary Service and the Office of the Clerk appoint on merit and are committed to diversity and inclusion and good employer principles. We welcome applicants from all walks of life and value the experience that your point of difference brings.

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