Principal Data Scientist

Xero is a beautiful, easy-to-use platform that helps small businesses and their accounting and bookkeeping advisors grow and thrive.

At Xero, our purpose is to make life better for people in small business, their advisors, and communities around the world. This purpose sits at the centre of everything we do. We support our people to do the best work of their lives so that they can help small businesses succeed through better tools, information and connections. Because when they succeed they make a difference, and when millions of small businesses are making a difference, the world is a more beautiful place.

**Our Team**

The Ecosystem Analytics function sits inside the wider Data Team. The function comprises Data Scientists and Product Managers. We work closely with cross-functional pods in the Ecosystem Team to deliver on the mission to build and grow a network of developers, partners and small businesses who innovate and solve problems on Xero.

**How you'll make an impact**

The mission for the Ecosystem Analytics function is to improve Xero’s understanding of its ecosystem’s performance and advance its improvement effort with actionable insights. As a Data Scientist in the function, your focus will be on the newly released Xero App Store and the data generated through customers discovering, purchasing and using 3rd party apps as well as the partners and developers who build them.

Your contributions will be two-fold. First, you will work with pods (and marketing) in the Ecosystem Team to understand opportunities from data to improve acquisition, engagement and retention of customers and partners in the app ecosystem, and validate them. As part of this, you will ensure that the required data about the participants in the ecosystem and their behaviour exist to support the necessary analytics.

Second, as a valued, senior member of an emerging analytics function underpinned by statistical rigour, adherence to the scientific method and a deep appreciation for the complex dynamics of the ecosystem, you will help shape who we are, how we work and champion our practices.

**What you'll do**:

- Immerse in the often complex and messy data about participants in the ecosystem and their behaviour.
- Continually provide feedback, plan and work with relevant Ecosystem pods to improve data quality and coverage, e.g., through improved instrumentation.
- Build out and continually refine analytics assets such as notebooks, reports and dashboards as required to support analysis and sharing and communication of findings.
- Represent Xero externally by speaking at public forums (Meetups, lectures, etc) to raise awareness of the work we do and build our hiring brand.
- Champion and coach experimental design practices with Ecosystem pods to maximise the usefulness of the data collected and validity of the findings.
- Promote and lead co-discovery of improvement opportunities informed by analytics.

**What you'll bring with you**:

7+ years' experience in an analytics or data science function in online marketplace or platform businesses.
- Extensive hands on experience with data wrangling and statistical methods (using SQL, Python, etc) on relational databases and data warehouses.
- Extensive exposure to multiple data visualisation tools (and an understanding of their strengths and drawbacks).
- Proficient in presenting and explaining potentially complex ideas or charts simplistically (or at the right level suited to the audience).
- Experience leading the use of advanced analytics and/or delivery of data-enhanced solutions across multiple cross-functional teams.
- Strong relationship building skills to create trust with stakeholders to improve alignment and co-delivery of initiatives.
- Xero is a Rainbow Tick certified employer._
- Please note that we currently require all employees and contractors to be vaccinated against COVID-19 in order to work from a Xero office, or engage in any face-to-face Xero business. Xero will work with anyone who is not vaccinated, or prefers not to disclose their vaccination status, to determine if any reasonable accommodations can be provided to ensure their role can be performed safely whilst the restriction is in place._