Customer Relationship Representative
2 weeks ago
The McDermid Auto Collective strives to provide an unrivalled, exceptional & personalised customer experience within the automotive industry. Our network of Toyota dealerships in Blenheim, Kaiapoi, Rangiora, Ashburton and Timaru deliver all the personal and local benefits of a smaller dealership with the connectivity, strength and reach of our larger collective.
As a progressive family owned and operated company, we are searching for a motivated, and experienced person to join us to drive Customer Relationships. Working with New Zealands top vehicle brands and dealing with a variety of people every day, you would enjoy working within a great company atmosphere, focused on our customers.
**Reporting to the CRM Manager, the key responsibilities of this role include**:
- Executing our existing customer communication plans under the direction of the CRM Manager
- Reporting any trends to our CRM Manager for enhancement or correction
- Liasing with the CRM Manager for any improvements to the existing plans
- Reporting feedback to the Branch Managers and Department Managers
- Facilitating any customer issues with the Dealerships to support a positive outcome
An eye for detail is essential, and as a naturally motivated person you will enjoy self-managing your day and supporting the dealership team from where you work. Our business revolves around exceptional customer service so the successful applicant will be centered around this.
**We are considering applicants with**:
- Exceptional phone skills
- Self-motivation and a can-do attitude
- Customer focused work ethic with an ability to work with structured time-frames
- Can work on your own and as part of a team
- Have appropriate work permit to work in New Zealand and who can be based at our South Canterbury branch
- Prior experience with CRM functions is preferred but not essential
- Normal hours will be 9.00am - 1.00pm Monday to Friday
- Flexibility of hours to cover annual leave, illness and other unforeseen circumstances
If you require more information about this role, please contact Chris Ward on 03 687 9279
**Skills & Experience**:
- Reasonable standard of computer literacy required
- Customer focused work ethic with an ability to work with structured time-frames
- High level of verbal and written communication skills required
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