Customer Relationship Agent

4 days ago

New Zealand Sime Darby Motors Full time NZ$50,000 - NZ$80,000 per year

Company :

Sime Darby Motor Group (NZ) Ltd

Sime Motors Retail Group is proud of the suite of luxury European car brands represented by Continental Cars across the country. Under the banner of driving excellence, Continental Cars sales and aftersales departments offer the same industry-leading facilities, service and solutions delivered by highly trained staff across showrooms in Auckland and Wellington.

  • Be part of our Contact Centre team located in Newmarket

  • Represent automotive luxury brands

  • Competitive Salary Package

We're looking for a motivated, customer-focused individual to join us as a Customer Relationship & Experience Agent . In this role, you'll deliver exceptional service, build strong relationships, and help drive loyalty and growth across our retail business. Reporting to the Lead Customer Relationship Agent, you'll work to achieve aftersales targets and ensure outstanding experiences for both internal and external customers.

Some of your day to day duties will include but not be limited to:

  • Handle inbound and outbound calls in a professional manner

  • Provide exceptional customer service to both internal and external customers

  • Meet specified Key Performance Measures and contribute to a high-performance team

  • Ensure accurate entry of contact information into the CRM system. completion of daily, weekly, and monthly reports as needed

  • Coordinate with workshops regarding service availability

To ensure your success you will have:

  • A Secondary qualification

  • Experience in a similar customer facing/service role

  • Knowledge of the automotive industry, OEM requirements (preferred however not essential)

  • High volume site experience (preferred however not essential)

  • Possess a strong sales culture focus

What's in it for you?

  • Sime Motors Privileges, an employee benefits programme with discounted shopping, fuel, in-store discounts and more

  • Health benefits including our Sime Motors Southern Cross Group scheme, offering discounted premiums, spinal, and hearing tests plus an annual flu vaccination every year vaccination every year

If you meet the above and are looking for a role that will reward and challenge you, please apply now. For further information email

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