Customer Service Representative

9 hours ago

New Zealand Survitec Group Limited Full time

**Vacancy Title**:Customer Service Representative***

**Vacancy Location**:Nelson, New Zealand**

**Engagement Type**:Fixed Term Contract - 12 Months, Full Time**

**Your Company**

Survitec are the world’s largest survival technology provider. For over 166 years, we have been protecting lives in the air, on land and at sea, through the design, manufacture, and servicing of Survival Technology.

Today, we are a global community of 3,000 professionals with presence in 96 countries partnering with our customers to provide innovative solutions that reduce risk and help keep you safe.

That's why the world's leading maritime, defence & government, energy and aerospace organisations trust us when it matters most and why we have been awarded the Silver Award by the Defence Employer Recognition Scheme.

**Your New Role**

Are you a customer focused individual who thrives on delivering an exceptional customer journey? Can you build successful customer relationships? If so, we have a vacancy within our Nelson based customer service team that may be of interest to you.

Our customer Service team are dedicated to supporting our customers before, during and after their purchase. You will own and manage all in-bound and outbound reactive customer channels.

This role receives and processes customer quotes, orders, inquiries and complaints. It maintains an ongoing relationship with allocated customers and sales colleagues, and you will use your organisational knowledge to provide a key communication link for the customer.

**What You Can Expect from the Role**

**Key Responsibilities and accountabilities**:

- ** **Respond to customer questions about our products and services
- Record and process quotes and orders, including custom and special orders
- Make calls (by telephone or other channel) to allocated customers to develop new and deepen existing relationships.
- Act as a first point of contact for resolving customer queries / complaints
- Schedule follow-up actions and enter relevant information into the CRM
- Provide exceptional service to customers to encourage continued use of Survitec’s products and services

You will have the opportunity to develop in your role and will be and feel proud of the work you do. Working at Survitec is fast paced, challenging and incredibly rewarding. This is not just another job; this is your career.

**The Experience, Qualifications and Skills You Will Have**

**Essential Criteria**
- 1 - 3 Years’ experience in a customer service focused role
- Educated to A-level or Further Education College equivalent level
- Ability to build strong customer relationships and deliver customer-centric solutions
- Desire to build a career within our organisation
- Comfortable with written communication to customers

**Why You Should Work for Us**
- ** **Competitive base salary
- Professional Development Opportunities
- Employee Assistance Programme
- Workplace Reward & Recognition scheme

**How to Apply**

**Survitec is an equal opportunities employer. Our diverse global workforce protects lives, every single day. We are committed to cultivating an inclusive culture where our people feel valued appreciated, and free to be who they are at work. Because, to provide service and excellence to our customers we must mirror their diversity. But more importantly because it is the right thing to do.

  • Customer Service Representative

    2 days ago

    New Zealand HMOBILE LIMITED Full time

    **YUVRAJ SEHAJ TYRES & AUTOMOTIVE LIMITED, Auckland** Looking for a Customer Service Representative, who can handle our busy Automotive repair store. Working as a Customer Support Representative, right from the first smile you will be responsible for ensuring an effective and professional frontline service to our diverse customer base, dealing with a wide...

  • Customer Service Representative

    9 hours ago

    New Zealand Toyota New Zealand Full time

    **ABOUT ALBANY TOYOTA** Albany Toyota is a family owned and operated leading Auckland vehicle dealership, with over 30 years of experience in the automotive industry. We specialise in vehicle sales, service, parts, and finance. At Albany Toyota we believe in going the extra mile to deliver an outstanding level of service to our customers, therefore we are...

  • Customer Service Representative

    2 weeks ago

    New Zealand RAZAQ ENTERPRISE LIMITED Full time

    **TWO **Customer Service Representatives are required for our busy **G.A.S stations** in **Auckland **(Otahuhu & Papatoetoe). This is a **Permanent Fulltime r**ole with a guaranteed **30 hours a week r**oster. Wages will be from $29.66 to $32ph depending on skills and experience and due diligence. **The job includes**: - Greeting customers and...

  • Customer Service Representative

    2 days ago

    New Zealand Tahua Full time

    Our Torpedo7 brand lives and breathes outdoor sports and adventure, and we’re passionate about helping our customers do the same. Because our people use our products themselves, we pride ourselves on being able to help customers choose exactly the right gear and seeing them out there too! We believe that immersing yourself in the great outdoors isn’t...

  • Customer Service Delivery Representative

    9 hours ago

    New Zealand Belron New Zealand Full time

    Smith&Smith is proud to be New Zealand's leading vehicle glass repair and replacement business, and we make a difference with real care for our customers. We are looking for few Amazing Customer Service Delivery Representatives (permanent 25 hours per week). If you are someone who wants to make a difference with real care and work with confident, genuine,...

  • Customer Service Representative

    2 days ago

    New Plymouth, New Zealand NZ Post Full time

    Customer Service Representative | On Call | Taranaki The New Zealand Post Group is well known around New Zealand for providing a vital service to all our valued customers - we are committed to proactively responding to customer need and continually improving service delivery alongside achieving better outcomes for our staff. Based at our Taranaki Operations...

  • Customer Service Representative

    4 days ago

    Winton, Southland, , New Zealand the VetNZ Group Full time NZ$40,000 - NZ$60,000 per year

    Are you looking for an outstanding Customer Service opportunity with the ability to grow your knowledge of retail sales?Are you at ease chatting with clients from all walks of life?Do you pride yourself on providing outstanding customer service?Do you have the confidence and motivation to engage and find the right products for your client's needs?We are on...

  • Customer Service Representative

    2 days ago

    Lake Tekapo, Mackenzie, , New Zealand Tekapo Springs Full time NZ$40,000 - NZ$60,000 per year

    Tekapo Springs is seeking an enthusiastic, outgoing, and customer-focused Customer Service Representative to join our team.This is a permanent position, with both full-time and part-time opportunities available based on the applicant's availability and suitability.You will be our customer's first point of contact with the smile, energy and the know how to...

  • Customer Service Representative

    2 days ago

    Queens Wharf, Wellington Central, Wellington , New Zealand Z Energy Full time NZ$45,000 - NZ$55,000 per year

    Company Description Have you got the Z Factor?Are you passionate about customer service? Do you want to be part of a great team?Z is a world-class company, run by Kiwis for Kiwis. We deliver top-quality service, and we're always looking for people with the Z Factor who can deliver on our promise to our customers: make it easy, make it enjoyable.Z Retail...

  • Customer Service Representative

    4 days ago

    New Zealand Toyota New Zealand Full time

    We are looking for a motivated, reliable and vibrant person to join us in our service department. You will be working alongside an experienced team and will be responsible for booking customers vehicles into our workshop, liaising with the technicians on progress and keeping the customer informed along the way. We dont expect you to have any experience in...