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Claims Specialist

2 weeks ago

Wellington City, New Zealand Claim Central Full time

**Do you have claims experience and want to work for an industry-leading disruptor?**:

- **Do you enjoy working in a fast paced, dynamic environment?**:

- **Are you a team player and looking for an exceptional culture?**
Hello Claims is an innovative, fast growing motor claims solution provider that delivers benefits to insurers, policy holders, fleet managers and brokers. Hello Claims has delivered a ‘**First to Market Assessing Technology and claim services’** providing motor claims operational excellence. Our motor claims management and assessing solution covers passenger vehicles, trucks, machinery, caravans, motor cycles and motor vehicle liability claims. Hello Claims has a comprehensive international footprint.

Hello Claims requires a Claims Specialist to join the team. This position will invite you into our fast-growing, exciting and dynamic culture. If you have the right skills set, a customer-centred attitude, and enjoy coming to work with a smile on your face, then we want to hear from you

*
This role is varied and responsibilities will include: *
- Ensure the administration of the claim - prior to assessment is completed accurately and in a timely matter for the assessors.
- Answer inbound calls and action accordingly
- Proactively manage outbound calls for clients
- Provide emergency assistance when and where required
- Liaise with assessor’s follow-up assessment reports and assessing enquiries
- Manage a shared inbox and action required tasks daily
- Liaise directly with repairers for updates throughout the claim’s lifecycle
- Liaise with Clients on any claims awaiting approval
- Log claims for Clients in the Hello Claims system
- Adhere to Company policies and procedures to assist in mitigating risk
- Support other key stakeholders throughout the claim lifecycle
- Investigate and respond to any client issues accordingly
**Skills & Experience**:

- Previous experience in claims administration
- Experienced and comfortable in communicating over the phone
- High attention to detail
- Effective communication skills; both written and verbal
- Intermediate computer skills
- Works well in a team environment
- Personable and approachable
- Ability to build rapport with external parties
- A strong and positive work ethic
- Exceptional customer service skills
- Excellent problem solving skills with innovative solutions
- Can work in a fast-paced environment
**What is on Offer?**
- The opportunity to progress your career working in an international company that encourages staff progression
- Great company culture with a supportive team
- Attractive remuneration package
- Ongoing support and development