Senior Customer Service

2 weeks ago

Auckland City, New Zealand Brand Developers Ltd Full time

Are you a proven performer in outbound sales and customer service? Do you thrive on meeting ambitious targets while ensuring clients receive top‑tier support? We’re seeking a seasoned professional to manage sophisticated sales and after‑sales processes in a fast‑paced environment.
**What you’ll do**:
Identify and develop new business opportunities through disciplined outbound sales efforts.
Own the post‑sales relationship, resolving inquiries with urgency and precision.
Drive upselling and cross‑selling strategies to exceed conversion and revenue targets.
Mentor junior team members and ensure adherence to strict quality and compliance standards.
Contribute to debt‑management initiatives and handle payment collection tasks where needed.
Maintain meticulous records in our CRM and provide market feedback to the wider team.
**Who we’re looking for**:
Minimum 3 years’ experience in telesales or call‑centre sales with a proven track record of hitting KPIs.
Experience managing both outbound and inbound sales pipelines, with exceptional objection‑handling skills.
Strong familiarity with payment/debt‑management processes and CRM systems.
A hunger to hit and exceed sales targets, paired with a commitment to follow stringent scripts and quality guidelines.
A high level of resilience and professionalism - able to thrive under pressure, adapt to change, and guide others.
Ideally holds a diploma or degree in management.
**Why join us**:
This is not an entry‑level role; you’ll step into a key position with significant responsibility and scope.
The right person will have the autonomy to shape our sales and customer‑service strategies and will be rewarded for delivering results.

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