Restaurant Manager

3 days ago

Hamilton, New Zealand Rajputana Royale Limited Full time

**Rajputana Royale Limited**

**Job brief**

We are looking for a Restaurant Manager to lead all aspects of our business. You will deliver a high-quality menu and motivate our staff to provide excellent customer service.

Restaurant Manager responsibilities include maintaining the restaurant’s revenue, profitability and quality goals. You will ensure efficient restaurant operation, as well as maintain high production, productivity, quality, and customer-service standards.

We’ll expect you to lead by example and uplift our staff during busy moments in our fast-paced environment. Ultimately, you will ensure our restaurant runs smoothly and customers have pleasant dining experiences.

**Key Responsibilities**
- Coordinate daily Front of the House and Back of the House restaurant operations
- Deliver superior service and maximize customer satisfaction
- Respond efficiently and accurately to customer complaints
- Regularly review product quality and research new vendors
- Organize and supervise shifts
- Appraise staff performance and provide feedback to improve productivity
- Estimate future needs for goods, kitchen utensils and cleaning products
- Ensure compliance with sanitation and safety regulations
- Manage restaurant’s good image and suggest ways to improve it
- Control operational costs and identify measures to cut waste
- Create detailed reports on weekly, monthly and annual revenues and expenses
- Promote the brand in the local community through word-of-mouth and restaurant events
- Recommend ways to reach a broader audience (e.g. discounts and social media ads)
- Train new and current employees on proper customer service practices
- Implement policies and protocols that will maintain future restaurant operations

**Key Requirements**
- at least a Diploma, OR,
- at least three years of relevant work experience.
- Proven customer service experience as a manager
- Ability to remember and recall ingredients and dishes to inform customers and wait staff
- Strong leadership, motivational and people skills
- Acute financial management skills
- Excellent interpersonal skills.
- Bookkeeping knowledge.
- Ability to professionally address customer complaints.
- Knowledge of food and health industry regulations.
- Advanced ability to multitask and give appropriate instructions.
- Excellent customer service and communication skills.

Application Close Date: 05 November 2024 (Until filled sooner.)

Applicants must have the legal right to live and work in New Zealand to be considered for this position.

**Job Types**: Full-time, Permanent

Pay: $25.00 - $30.00 per hour

Expected hours: 30.00 - 60.00 per week

Schedule:

- Rotating roster
- Shift work
- Weekend availability

Application Deadline: 05/11/2024

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