Customer Services Assistant

7 days ago

Hamilton, New Zealand Foodstuffs North Island Full time

**Exciting opportunity to join our growing Customer Service & Sales department, great team environment and training provided.**

Gilmour's Hamilton is 100% New Zealand owned and operated and is part of the Foodstuffs family co-operative.

At Gilmour's Hamilton, we are out here to prove we are the foodservice provider you can trust. And now, we are looking for a **Customer Service Assistant **to help us deliver excellent service and demonstrate to our clients - that we have what they need

**Key accountabilities of the role include**:
Working closely with our Customers, sales team, service & transport teams
- Working with our centralised customer services team
- Answering in-bound calls from our amazing customers
- Handling of customer queries
- Problem solve customer service-related tasks in addition from a skills and experience perspective
- Excellent customer service
- Problem solving and analytical ability
- Effective communication skills both oral and written
- Must be fluent in written and verbal English.
- Using **Salesforce** to log customer related information
- SAP experience would be an advantage
- Outbound sales calling as required

**What’s in it for you;**

If you are looking for an opportunity to improve your standard of living through personal drive, developing new skills and taking on more responsibility then we are your team.
- The ability to be a part of a flexible creative working environment
- Prove yourself in a store known for its people development with great training opportunities and career progression
- An amazing team of leaders to learn from, who are also open to your help along the way
- Number of career paths to take within the Gilmours
- Great central location
- Free on-site parking
- Uniform supplied
- Staff discounts and events

**What are we looking for;**
- Previous customer service and/or sales and FMCG experience
- SAP and Salesforce knowledge would be advantage.
- A team player who can work autonomously
- A can-do attitude and a willingness to help others and think customer in everything they do.
- Have excellent communication, presentation, and problem-solving skills
- A work ethic which is second to none.
- You will also have the ability to turn your hand to a multitude of tasks and easily pick up or learn new systems or processes
- Be flexible to work extra/ shift roster days when required.

**About Gilmours & Foodstuffs;**

Gilmours Hamilton is a pretty big business on its own, never mind being part of the Foodstuffs Cooperative. We employ over 80 people and serve thousands of people a week all while helping to support our local community, helping Kiwis get more out of life.

You know New World, PAK’nSAVE, Four Square and Gilmours right? That’s Foodstuffs We are one of NZ’s biggest companies, you just don’t know it, because in true Kiwi style - we are humble about it (apart from right now maybe)

If you are looking for an opportunity to join a team that are passionate about what they do and focus on providing great service to our customers, then look no further...

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