Claims Assessor

**_Have you ever worked for a global award-winning organisation? Here’s your chance_**
The ITIJ Global Travel & Health Insurer of the year award is fresh off the plane and still settling into its new home, so you know this is the perfect time to seriously consider a career with Southern Cross Travel Insurance
Southern Cross Travel Insurance is one of the shining lights that make up the Southern Cross whānau. They are incredibly proud to be the market leader and it’s an exciting time to join the beating heart of the business and to be there when there when their customers need them the most.
The needs and expectations of their customers are changing faster than ever, and they are right here with them - providing solutions, certainty and giving back They have a diverse and inclusive culture where team members are empowered to make decisions and succeed. Thier commitment is to work together to be simply extraordinary.
**About the role**
We’re currently on the lookout for passionate **Claims Assessors** to join our high performing Claims team. The Claims team operate between 8:30 am and 7 pm, Monday to Friday.
**On an average day in our Claims Department, you may be**:

- Talking to customers from a variety of backgrounds in New Zealand and Australia, responding to their queries about our claims processes and outcomes, helping them understand our products and how they respond to different events.
- Helping to problem solve and provide practical solutions to our customers, identifying their needs and taking appropriate action.
- Managing admin tasks associated with customers and insurance policies.
- Using your sound judgement to assess claims in-line with policy wording whilst delivering a great customer experience

**Does this sound like you?**
- Preferably a minimum of 12 months of experience in an insurance environment. Claims assessment experience is preferred, even better if you have previous travel insurance experience or have worked as a paramedic
- An excellent communicator with a great phone manner and written communication skills
- Ability to demonstrate great problem-solving skills, think outside the box and have excellent attention to detail.
- Resilient and can work well under pressure, while remaining empathetic to every customer’s needs
- Be able to articulate yourself clearly and concisely
- Digitally savvy and a quick learner
- _Please note, you will need to be working full-time in our Auckland office Monday to Friday for the 6-week induction before you’re able to adapt the hybrid model_

**Here are just a few reasons why would want to work for SCTI**
You will be supported to continually learn and improve your skills, share knowledge and ideas and be part of an amazing values-based culture where people are at its heart. We’re here with you and your whānau.
- Fully subsidised medical insurance for you and your immediate whānau
- Subsidised pet and travel insurance and special discounts for your whānau
- Additional parental leave benefits
- Life & terminal illness insurance
- Excellent work/life balance, including 5 days of wellbeing leave
- Opportunity to purchase flexi leave
- Flexible working options including work from home several days a week.
- Full training on our products to ensure you’re comfortable talking to our customers, as well as continued upskilling.

At Southern Cross Travel Insurance, they recognise that people are as diverse as the places their customers travel to. They are committed to our journey of providing an inclusive culture for their team, where diversity is embraced and celebrated. Applications are welcome from individuals from all walks of life, including diverse backgrounds, experiences, and perspectives.

**Reference**:138629