Nzicc Operations Manager

6 days ago

Auckland City, New Zealand SkyCity Entertainment Group Full time

We are proud to announce that the NZICC will open to New Zealand and the world for conferences and events in February 2026

Destined to become an iconic part of Auckland's skyline, NZICC will stand alongside landmarks like the Sky Tower to symbolise the city's ambition and global connectivity.

**Mō te Tūranga | About the Role**

As the NZICC Operations Manager, you will be responsible for recruiting, training, and developing the casual workforce, and overseeing the day-to-day operations of the NZICC. Your role will involve coordinating all aspects of event delivery, ensuring high standards of service, and maintaining strong relationships with clients, partners, and stakeholders. You will play a key role in creating a culture of excellence and ensuring the seamless operation of our venue.
- Recruit, train, and develop the casual workforce during the pre-opening, opening, and operational phases.
- Oversee front of house and back of house services, technology, and health and safety.
- Ensure the seamless delivery of events, including room configurations, event setups, and inventory management.
- Manage relationships with hirers, clients, partners, and guests to ensure exceptional service.
- Develop and implement service standards and continually seek improvements.
- Ensure compliance with health and safety regulations and other relevant legislation.
- Lead and manage the event delivery team to achieve targets and customer satisfaction.
- Coordinate with internal and external parties to ensure the NZICC is fit for purpose and maintained to a high standard.
- Monitor customer feedback and provide solutions to enhance the customer experience.
- Enforce uniform and venue presentation standards.

**Mōu** **| About You**
- Minimum 5 years' experience at a management level within a high-volume conventions or events environment.
- Demonstrated knowledge in all aspects of large venue management.
- Pre-opening experience of a large venue.
- Proven expertise in managing multiple events to meet and exceed targets.
- Knowledge of employment relations, health & safety, food safety, alcohol service, and liquor licensing.
- Strong background in food and beverage management.
- Proven ability to manage and motivate teams to achieve targets and meet deadlines.
- Understanding of writing policies and procedures.
- Preferred: Tertiary qualifications in tourism, hospitality, business, or related discipline, experience with the Momentus booking management system, first aid certificate, and experience coaching, training, and mentoring casual staff.

By joining the NZICC team, you will be a part of a truly exceptional team that is dedicated to delivering world-class experiences and making a positive impact on the world. Our company's commitment to innovation, collaboration, and excellence creates an environment that encourages personal and professional growth, and where employees are empowered to bring their best selves to work every day. We are driven by a shared vision of showcasing Tāmaki Makaurau Auckland and New Zealand, and creating authentic experiences that leave a lasting impression on our guests. You will be a part of a company that values diversity, inclusion, sustainability and giving back to our community.

If you are passionate about making a difference, and excited about the prospect of being a part of a team that is changing the game, then we invite you to join us on our mission to deliver exceptional customer experiences and showcase the best that New Zealand has to offer.

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