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Team Lead, Sales

2 weeks ago

Auckland City, New Zealand DFS Group Full time

DFS promises to be the world traveler's preferred destination for luxurious shopping. We offer our customers a carefully curated selection of exceptional products from over 700 of the world's leading brands across multiple categories: fashion and beauty & fragrances and watches & jewelry and wines & spirits. DFS stores are located in some of the world's most iconic destinations - each selected for its unique appeal.

We are looking for a proactive and dynamic people manager to join as our Team Leader for our Fashion department. You will be the primary conduit between the Product Sales Manager, the Regional merchant team, the product brands and the customers.

You will supervise, mentor and develop a cross‐functional sales team, and foster a service environment to create the luxury service experience for our customers. You will demonstrate the ability to lead and role model our highest standard of service quality.

**Enhance Selling and the Customer Experience**
- Assist the Product Sales Manager(PSM) to drive sales; work with the PSM on ways to increase team productivity
- Partner with the Platinum Services team to enhance the customer experience

**Team Management**
- Ensure your team has clear goals and objectives which remain focused on the customer experience and productivity targets
- Supervise sales floor; manage team visibility on the shop floor for optimal staffing and floor coverage
- Liaise with the Assistant General Manager (AGM) Sales on staff coverage and job duty scheduling needs
- Encourages team to meet or exceed location sales & profitability targets; be a role model on desired sales behavior

**Product Management**
- Maintain high standard of product and brand knowledge among your team
- Maintain floor presentation to meet or exceed brand and DFS requirements
- Provide feedback to PSM when supporting the development and execution of merchandise strategy, e.g. promotions, seasonal buys, etc. as required
- Set and maintain appropriate Presentation Stock (PS) levels

**Key Requirements**:

- Degree or an equivalent combination of education; or work experience sufficient to successfully perform the essential tasks of the role
- 1 - 2 years’ experience in the luxury detail; team leadership experience within retail or service industry preferred
- Strong interpersonal skills and be able to work well with people at various levels
- Possess an outgoing and assertive personality, with a desire to lead and inspire their teams
- Possess a passion for the brands and products you represent
- Good communication skill, both spoken and written

**Benefits**:

- DFS New Zealand offer world class training for employees who demonstrate the values and commitment that DFS aspire to
- We also offer a competitive remuneration package
- Company phone and laptop provided
- A very generous staff discount and opportunities for regular rewards and commission.
- Flexible working options to support your work/life balance
- Paid Volunteer Day to support a charity or organisation of your choice
- Team building events, days out and special occasion celebrations
- A focus on Employee Health and Wellbeing initiatives, providing 24/7 wellness support
- Discounted health care

If you are looking for a fun and busy environment and your interpersonal skills are top notch, then we would love to hear from you. Don't delay send your CV and cover letter today

DFS is an equal opportunity employer. It is the Company’s policy and practice to employ, promote and treat all employees and applicants on the basis of merit, qualifications and competency and to provide all employees with a workplace that is free of discrimination. Employment decisions are based on qualifications such as education, work experience and talent, and are made without regard to race, color, gender, religion, age, national origin, marital status, sexual orientation, disability or any other basis protected by law.