Station Support Officer

Station Support officer - Wellington Central
Based at Wellington Central
Band D
Police Employee
Permanent - Full Time
NAV
JR 5232835
E tῡ ki te kei o te waka, kia pakia koe e ngā ngaru o te wā.
Stand at the stern of the canoe and feel the spray of the future biting at your face
Mō te tūnga | About the role
Station Support Officers (SSO) are pivotal to the efficient and effective delivery of front counter and back-office services within a police station.
This role has two main functions - delivery of public counter services and back-office functions in support of the frontline at Wellington Central Police Station.
Every day is different, and you will be dealing with challenging situations that require professionalism, respect, empathy and a positive manner. The successful applicant must possess a range of interpersonal skills to be effective in this role.
Public counter duties include dealing with Victims, assessing their needs and taking minor complaints and reports; and managing visitors and contractors.
This role is required to work shifts covering the period between 6:30 a.m. to 10:00 pm Monday to Friday and between 7:00 a.m. to 5:00 p.m. on weekends and variable hours on public holidays.
**Key Accountabilities**:
Dealing with challenging circumstances in a customer services environment
Managing challenging situations involving members of the public in a professional, respectful, and empathetic manner.
Recording of complaints from members of the public, answering general inquiries and performing reception duties such managing contractor / visitor access.
Managing exhibit, drug and found property stores, assembling Court files for initial hearings, ordering of supplies, managing courier deliveries, and acting as a general font of knowledge.
Working collegially as part of a team of seven that report to a Customer Services Manager.
He aha taau e kawe mai | What you’ll bring
Whilst we are looking for skills, knowledge and experience relevant to the role, we also place high importance on your state of mind, the alignment of your values with ours, your ability to contribute to and build high performing teams, and the way that you lead yourself or others.
Outstanding customer service skills and the ability to work hard in a team environment.
Prioritise workflow.
Manage time effectively to complete multiple files and meet deadlines.
Excellent verbal and written communication skills
Professionalism - Taking pride in representing Police and making a difference in the communities we serve.
Supportive of one another - Supporting our colleagues across every function and level of Police
This role is set at Individual Contributor level, this means your key purpose is “to deliver or enable others to deliver Our Business”.
To view the position description for this role please copy and paste this link into a new browser:
Mo tātou | About us
New Zealand Police is the lead agency responsible for preventing crime and enhancing community safety. It works in partnership with individuals, communities, businesses, and other public sector agencies towards the vision of making New Zealand the safest country. Police is the government’s largest front-line response agency with around 15,000 staff in large and small communities all over New Zealand and in liaison and policing development roles overseas.
Your development is highly valued at NZ Police. Our employees enjoy significant investment in their development not only at an individual level, but also at the team and community practice level. We work hard to match you with work that will both play to your strengths and challenge you in new ways.
The work you’ll be engaged in is real, tangible work that directly benefits our frontline and communities. Taken all together, this means we can offer you career path opportunities to progress in your chosen profession and become a more well-rounded, experienced leader, with opportunities across the range of work we support.
To view more detailed information about our recruitment process along with further details about requirements please click below link:
Applicant Information Pack (External)
Utu ā-tau | Salary
This position is covered by a collective agreement and salary will commence between $69,337 and $72,430 dependent on skills and experience relevant to the role.