Nzst - Customer Service Officer

2 weeks ago

Auckland City, New Zealand UP Education Full time

**Mō mātou | About us**

New Zealand School of Tourism is the country’s largest private tertiary establishment specialising in training programmes for the airline, travel and tourism industries. We’re also one of the oldest, helping Kiwis take flight in their tourism and travel careers for more than 35 years

We strive for success in everything we do with the strongest integrity. We are an organisation committed to delivering services that meet the needs of Māori and Pasifika learners and their whanau. We recognize the strength that lies in diversity and the integral role it plays in achieving extraordinary outcomes & making a difference in our communities.

**About the role**

You will deliver excellent customer service and administration support, ensuring that:

- All student enrolment paperwork is processed accurately and adheres to compliance requirements
- Student fees are collected and managed efficiently within one month of course start dates
- General reception duties are managed in a timely manner to support the needs of the campus
- The manager is supported with general administration tasks to a high standard with confidentiality being maintained Our customers are supported with general enquiries

**About you**:
You bring positive energy to your workplace and role, and you enjoy interacting with people from all walks of life. In addition to this, some of the other skills and experience you have may include:

- Self-motivated, energetic, and friendly individual with excellent personal presentation.
- Outstanding customer service & telephone manner
- Working knowledge of Microsoft Office suite (Word, Excel, and Outlook)
- Ability to remain calm and patient under pressure
- Proven ability to prioritise tasks and manage time effectively and efficiently
- Strong written and verbal communication

**Why work with us?**
- _Enjoy work-life balance - No weekend shifts. Enjoy time off over Xmas/New Year_
- _Strong commitment to your growth & development _
- _Positive & supportive work culture_

**To Apply**:
**We are an equal opportunity employer. As part of our commitment to equity, we work to ensure a fair and consistent interview process. We celebrate diversity and we are committed to an inclusive work environment.

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