Network Capability

**Mo te Tukurau Aotearoa - About NZ Post**

There's a story in every parcel. And wrapped up in every parcel, is the people of NZ Post. Our mahi is different, but we share the same goal - to contribute to the growth and prosperity of our beautiful Aotearoa. Whether you're a supply chain specialist, number-crunching data analyst, a parcel processing whizz, or a sales superstar, we've got a spot for you in our dynamic team. Start your journey with us.

Our Customer Service Delivery (CSD) function is the engine room of New Zealand Post. With our customers' expectations evolving significantly through global digital and eCommerce development, we continue to experience an uptake of online shopping demand driving expected long term parcel growth. We are well into our journey, setting ourselves up for success to be the best delivery partner for New Zealand.

**Korero mo te turanga - About the role**

Reporting to our GM Strategy & Operational Excellence, this role is designed to provide strategic direction of our network strategy. As a supply chain industry specialist, you will translate our operating strategy into a network operating model which is fit for purpose, supporting our network design effectively and efficiently.

Working alongside our customer team, you will develop and support the implementation of our network capability roadmap, and alongside your CSD peers you will lead strategic thinking and innovation framework development for network design which defines optimum target state solutions.

We also have a Network Digitisation Strategy, and this role is responsible for defining long-term vision and target state of this. You will identify and define digital capability requirements: network and item visibility, performance reporting and insights, and data driven decision making. This involves working closely with our Data & Technology team to ensure this sits in line with our target state architecture.

**Mou - About you**

Couple this with, your solid stakeholder management skills and ability to work collaboratively and effectively at all levels of an organisation. You will have demonstrated experience leading via influence and commercial acumen. You love being part of a busy and evolving organisation which is dedicated to making our network as efficient and commercially sustainable as possible. You also have the ability to operate well with ambiguity as some problems will still need defining before being solved.

Specifically, you will have experience within strategy design and advisory roles including capability design. If you've done this within a management consulting environment even better. But your experience will include advising senior leadership teams successfully.

Exposure to change management would be preferable, and a continuous Improvement qualification or experience would be advantageous.

**He Aha Te Pai - What you'll love about us**

We're passionate about our commitment to deliver the best for Aotearoa - to help businesses thrive, and to deliver what Kiwis care about. Our **permanent employees** enjoy a variety of benefits including:

- Free onsite secure parking at our Auckland sites

- Special rates on fantastic holiday home accommodation around New Zealand

- Retail shopping discounts with our partners

- An Employee Assistance programme to support you when you need it

- Plus more

**Hiahia? - Interested? Come and join the whanau**

Ready to be part of something bigger?

**Applications for this opportunity close on 16 November 2025.**

**There's something really special about being part of the team here at NZ Post - Tukurau Aotearoa, who we are and what we stand for is grounded in**our values**.**

**We are proud to be Rainbow Tick certified and recognise the diversity and uniqueness of our workforce and reaffirm our commitment to create a safe and inclusive environment for everyone.