Restaurant or Cafe Manager

2 days ago

South Waikato District Waikato, New Zealand Serpkiwi LLC Limited Full time

Position Overview:
We are seeking a reliable and experienced Restaurant or Cafe Manager to oversee daily operations, lead a team of staff, and ensure the delivery of high-quality service and food. This role is vital in maintaining customer satisfaction, managing resources efficiently, and supporting the long-term growth of the business.

Key Responsibilities:

- Plan, direct, and manage daily food service operations to ensure high service standards. - Supervise and coordinate kitchen and service staff, including recruitment and training. - Ensure compliance with all food safety, hygiene, and health and safety regulations. - Monitor inventory and order food, beverages, and supplies as needed.
- Handle customer feedback, resolve complaints, and ensure a high level of customer satisfaction. - Maintain financial records, monitor budgets, and report on performance targets. - Develop and implement marketing promotions or customer loyalty programs. - Prepare staff rosters and manage shift planning.
- Conduct regular staff performance evaluations and provide ongoing coaching.

Required Skills and Qualifications:

- Minimum 3 years of relevant experience in hospitality management or

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Job Advertisement - Restaurant or Cafe Manager
- A relevant qualification at NZQF Level 5 or higher (e.g., diploma in hospitality, business management).
- Strong leadership and team management abilities.
- Excellent communication and interpersonal skills.
- Good understanding of food safety laws and licensing regulations in New Zealand. - Ability to multitask and work effectively under pressure.
- Familiarity with POS and stock management systems.

Working Conditions:

- Full-time, minimum 40 hours per week
- Weekend and evening work as required
- On-site, customer-facing role

Company Overview:
Serpkiwi LLC Limited, trading as Caltex Tirau, is a locally operated food service business committed to providing quality dining experiences in a warm and welcoming environment. We value professionalism, customer care, and team growth.

Pay: Wage: NZD $26.85/hour or higher

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