Service Desk Analyst

2 weeks ago

Christchurch, New Zealand Christchurch City Council Full time

**_E ngā iwi, e ngā karangatanga huri noa i te motu, tēnei te mihi atu ki a koutou katoa. He īnoi tēnei ki a koe. Tono mai ki tētahi tūnga ki te Kaunihera o Ōtautahi_**

Are you an experienced Service Desk superstar looking to take your career to the next level? Christchurch City Council are looking for a Service Desk Analyst (Support Analyst) on a permanent basis. At the Council, we strive to achieve first-class delivery in all aspects of our community-based services through the use of high-quality and professionally built ICT systems and tools for our staff to use.

**About the team | Ko te rōpū nei**

**About the role | Ko te mahi nei**

As a member of our dynamic team working with the newest technologies, you'll thrive in an environment with plenty of challenge, variety, job satisfaction and exceptional opportunities for learning and development. So, if you're customer-focused, able to take initiative, enthusiastic and a quick learner, you'll fit right in Responsibilities include:

- Analyse and resolve incidents aiming for an on the spot fix, utilising your own skills, remote desktop tools and knowledge-base tools, or, if necessary, escalation to second level support.
- To be effective in recognising high priority and urgent incidents that have the potential to disrupt a significant number of customers or adversely impact public perception of the Council and to ensure they are assigned to the appropriate staff and quickly resolved.
- Ensure requests are answered in a timely manner and meet the performance expectations set.

**About you | Ko Koe Tēnei**
- With at least two years' Helpdesk/Service Desk experience supporting hardware and software in a large organisation, you'll also hold a relevant qualification in IT or Computer Science related discipline with a high level of technical skills and experience to troubleshoot and resolve issues within tight timeframes.
- Engaging with all levels of the business, you'll be able to adapt your communication style and delivery method to suit users' abilities, providing clear and succinct solutions and training where necessary.
- You'll need a full NZ drivers' licence as you will be required to travel around the city to assist managers and kaimahi throughout the council.

**What's in it for you? He aha ngā hua ki a koe?**

Working for the Christchurch City Council allows you to contribute directly to the community and make a positive impact on the lives of residents and visitors. You will also benefit from:

- Access to training programmes, workshops, and development opportunities
- Flexible working arrangements - WFH, adjustable start and finish times, option to purchase extra leave
- Collaboration - exposure to wider areas of the organisation
- Benefits - a variety of benefits for Council staff from health schemes to retail discounts

Through collaboration, innovation, and a strong commitment to community, the council provides an environment where one's skills and passions can shine, making it an exceptional choice for those seeking purpose and impact in their career.

**Additional Information | Ko ētahi atu kōrero**:

- Hours of work - Full time, shifts between 7.30am - 5.30pm_
- Position - Permanent_
- Location_ - This position is primarily based at Te Hononga, Christchurch City Council Civic Offices - 53 Hereford Street_
- Closing Date - Sunday 4th May_

**_ Applications will be reviewed as they are received, and interviews may take place prior to the close date. This means we reserve the right to close a job ad before the advertised close date._

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