Service Desk Technician

2 weeks ago

Christchurch, New Zealand Pegasus Health Full time

The Service Desk Technician role focuses on providing efficient and effective IT service desk support to both internal and external customers

In this capacity the successful applicant will:

- Attempt to resolve incident/service requests at first contact;
- Capture details of users’ issues to ensure they are concisely and accurately recorded in the Ticketing tool
- Prioritise requests, using prioritisation guidelines;
- Be proactive in up-skilling in relevant Pegasus IT knowledge, processes and policy.

Normal hours of work are Monday to Friday between the hours of 7.30am and 5.30pm (40 hours spread between these hours); however, at times there may be the opportunity for some out-of-hours work.

**What you will bring**
- Experience working in a IT customer service environment
- Prior Level 1 IT support
- Have a high standard of customer service with a clear, concise and patient phone manner.

**About Us**

Pegasus Health supports many aspects of health and wellbeing in Canterbury. We provide services and support to general practices and community-based health providers to deliver quality health care to patients.

We work in partnership with our communities, general practices and other health providers to improve the health and wellbeing of people in our communities, all while aiming to make Canterbury the best place to receive and provide care.

Working with our communities, means being committed to the principles of Te Tiriti o Waitangi and working in a bicultural manner to improve equitable access and outcomes for Māori. We’re committed to improving equitable access and outcomes for Pacific, CALD, LGBTQI+ and other priority populations.

**What's in it for you**

Pegasus Health offers an opportunity to be part of a continually improving, people-centred health service in a dynamic work environment with a vibrant work culture that values a healthy work-life balance.
- Working within a tight-knit happy team
- Active Workplace Wellness Scheme
- Free medical care after hours

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